Customer Satisfaction

Winner: O2 Broadband

O2 has won the 2008 broadband customer satisfaction award based on data captured from over 310,000 tests carried out on the Top 10 Broadband site where we asked each user to rate their provider out of five.

Customer service and satisfaction is key to O2's broadband offering and is supported by great value broadband packages, excellent online & phone support and high speeds.

Compare O2's award winning broadband packages below:

Winning Packages

Most popular		Speed	Downloads	Contract	Monthly cost
1	O2 Broadband Premium Super-fast broadband with free wireless router. Now up to 20Mb. Exclusive new online offer: order online now for 3 MONTHS FREE + home phone options More info...	up to 20Mb	unlimited	12 months	£10.00 price details £10 for O2 customers thereafter, £15 for non-O2 customers Buy now
2	O2 Broadband Standard Free wireless router. Exclusive new online offer: order online now for 3 MONTHS FREE + home phone options More info...	up to 8Mb	unlimited	12 months	£7.50 price details £7.50 for O2 customers, £12.50 for non-O2 customers Buy now
3	O2 Broadband & Home Phone Free wireless router. Line rental and free unlimited evening & weekend calls included. Online exclusive: 3 MONTHS FREE home broadband, save £7.50 per month More info...	up to 8Mb	unlimited	12 months	£9.50 price details £9.50 first 3 months, £17 thereafter for O2 customers or £22.00 for non-O2 customers Buy now
4	O2 Broadband Pro Super-fast broadband with free enhanced wireless router. Now up to 20Mb. Exclusive new online offer: order online now for 3 MONTHS FREE + home phone options More info...	up to 20Mb	unlimited	12 months	£17.50 price details £17.50 for O2 customers, £22.50 for non-O2 customers Buy now
5	O2 Mobile Broadband - USB Stick Free USB modem stick. Exclusive: order online for 3 months free More info...	up to 3.6Mb	1Gb	18 months	£10.00 Buy now
6	O2 Mobile Broadband - USB Stick USB modem stick £19.99. Unlimited access to 5000+ Wi-Fi hotspots One-month contract special deal More info...	up to 3.6Mb	3Gb	1 month	£15.00 Buy now
7	O2 Mobile Broadband - USB Stick Free USB modem stick. Unlimited access to 5000+ Wi-Fi hotspots Exclusive: order online for 3 months free More info...	up to 3.6Mb	3Gb	18 months	£15.00 Buy now
8	O2 Mobile Broadband - USB Stick USB Stick £20. Unlimited access to 5000+ Wi-Fi hotspots One-month contract special deal More info...	up to 3.6Mb	1Gb	1 month	£10.00 Buy now
9	O2 Business Mobile Broadband - USB Stick Free USB modem stick. Unlimited Wi-Fi at over 7500 UK hotspots with the Cloud and BT Openzone. Exclusive: order online for 3 months free More info...	up to 3.6Mb	1Gb	24 months	£6.38 price details First 3 months free, £6.38 thereafter. Buy now 0800 081 0259
10	O2 Business Mobile Broadband - USB Stick Free USB modem stick. Unlimited Wi-Fi at over 7500 UK hotspots with the Cloud and BT Openzone. Exclusive: order online for 3 months free More info...	up to 3.6Mb	3Gb	24 months	£10.64 price details First 3 months free, £10.64 thereafter. Buy now 0800 081 0259

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Customer satisfaction is a factor not easily displayed on a broadband comparison site, but a factor integral to broadband enjoyment when problems arise. O2's customer service has been proven to be second to none.

In order to assertain the level of satsifaction associated with various broadband providers, Top 10 Broadband asked customers to rate their ISPs at the same time as they carried out speed tests on the site. The team took this as an indicator of customer satisfaction.

"When we launched O2 Broadband last year we promised to create an overall quality of experience that would set a new standard in the market," said Mike Fairman, head of O2 Broadband. "We’re delighted that independent research is showing that we’re delivering on that promise."

Compare all home broadband UK packages on the market here broadband packages.