Switching broadband
Fed up with your service provider? Or just want a better deal? You’re not alone. In a market awash with ever-more attractive broadband deals, switching broadband is increasingly common. In this section we cover how the process of switching broadband is changing, along with new regulations for MAC numbers.
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Ofcom approves KC broadband bundles
Ofcom approves ISP KC's home phone and broadband bundles.
Dan Robinson - 11th August 2010
NEWS
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BT broadband deals adopted by more UK consumers
BT added 96,000 more consumers to its broadband user base during the second
Kimberley Howson - 29th July 2010
NEWS
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Consumers urged to bundle TV and broadband before World Cup
Football fans have been urged to consider their broadband bundle options as the
Dan Robinson - 9th June 2010
NEWS
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Broadband providers must improve transparency
Special report: Ofcom’s drive to improve transparency over broadband
Jonathan Leggett - 30th March 2010. 1 comment
NEWS
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A third of Brits 'take advice when switching broadband deals'
One in three people listen to personal recommendations from friends and family
Kimberley Howson - 21st January 2010. 1 comment
NEWS
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Study reveals broadband subscribers are failing to switch
New figures from Gocompare.com have highlighted that Britons are failing to take
Kimberley Howson - 6th January 2010
NEWS
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Broadband reliability 'more important than speed'
New figures have revealed consumers regard the reliability of broadband as the
Kimberley Howson - 29th December 2009
NEWS
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TalkTalk urging Tiscali customers to upgrade rental services
New Tiscali owner TalkTalk is to introduce an extra charge for broadband
Kimberley Howson - 24th December 2009. 8 comments
NEWS
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Rolling contracts 'may catch broadband users out'
Internet service providers may be using rolling contracts to keep users on their
Kimberley Howson - 11th November 2009. 2 comments
NEWS
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Ofcom abolishes broadband migration scheme
Communications regulator Ofcom has announced it is closing a scheme based around
Kimberley Howson - 6th November 2009
NEWS
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Be extends 12 months half-price broadband deal
Broadband provider Be has extended its Broadband Value deal, which offers
Kimberley Howson - 6th November 2009
NEWS
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Faster wireless broadband 'would not increase consumer costs'
The provision of universal 2Mb internet access need not increase costs if a
Kimberley Howson - 3rd November 2009
NEWS
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Broadband rivals clash over advertising
Virgin Media and Sky have come to blows over claims made in the latter's
Kimberley Howson - 21st October 2009
NEWS
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TalkTalk's 'free for 3 months' deal to end
Consumers now have until tomorrow (October 9th) to sign up for three months of
Kimberley Howson - 8th October 2009
NEWS
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Bundling broadband 'a good way to save'
Web users could save money by bundling their broadband with other services, it
Kimberley Howson - 6th October 2009
NEWS
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Tiscali extends broadband offer
Customers now have a longer period of time to take advantage of Tiscali's offer
Kimberley Howson - 30th September 2009
NEWS
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Time running out for Sky's Tesco offer
Just four days remain for consumers to get a free £50 Tesco gift card with
Kimberley Howson - 28th September 2009
NEWS
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Comparing broadband deals can bring 'substantial savings'
Broadband customers can make savings by comparing the deals available to them, a
Kimberley Howson - 22nd September 2009
NEWS
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Discussions held over broadband competition in Hull
Communications regulator Ofcom has held a meeting in Hull to discuss the issue
Kimberley Howson - 21st September 2009
NEWS
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Customers 'hit with hidden broadband charges'
Around eight million broadband customers have been stung by hidden charges
Kimberley Howson - 21st September 2009. 1 comment
NEWS
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Special report: TalkTalk slams BT over broadband rolling contracts
BT is facing strong criticism from TalkTalk over its use of “unfair” rolling
Jonathan Leggett - 4th March 2009. 1 comment
NEWS
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TalkTalk urging Tiscali customers to upgrade rental services
New Tiscali owner TalkTalk is to introduce an extra charge for broadband
Kimberley Howson - 24th December 2009. 8 comments
NEWS
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Ofcom approves KC broadband bundles
Ofcom approves ISP KC's home phone and broadband bundles.
Dan Robinson - 11th August 2010
NEWS
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Hull broadband customer first not to rely on Kcom
A broadband customer in Hull is the first in the city to use a new high-speed
Kimberley Howson - 21st August 2009. 2 comments
NEWS
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Zetnet leaves its broadband customers without email
Customers with the UK broadband supplier have complained that they are not able
Kimberley Howson - 16th July 2009. 6 comments
NEWS
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BT broadband deals adopted by more UK consumers
BT added 96,000 more consumers to its broadband user base during the second
Kimberley Howson - 29th July 2010
NEWS
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Vivaciti adjusting LLU pricing
Vivaciti is dropping the prices of its LLU Unlimited package from November 1st.
Kimberley Howson - 10th September 2009
NEWS
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MAC code problem
New research shows that many broadband internet users in the UK are still
Alex Buttle - 9th February 2009
NEWS
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Providers willing to haggle
Broadband companies are among the utility providers increasingly willing to
Alex Buttle - 15th September 2008
NEWS
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Broadband providers must improve transparency
Special report: Ofcom’s drive to improve transparency over broadband
Jonathan Leggett - 30th March 2010. 1 comment
NEWS
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Sky offers £50 carrot to Tiscali broadband customers
It was just days ago that news arrived that Carphone Warehouse/TalkTalk’s bid
Jonathan Leggett - 15th May 2009. 2 comments
NEWS
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Tiscali make false customer accusation
Broadband provider Tiscali has egg on its face after an old customer was sent
Alex Buttle - 4th September 2008
NEWS
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Tiscali extends broadband offer
Customers now have a longer period of time to take advantage of Tiscali's offer
Kimberley Howson - 30th September 2009
NEWS
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Cheap satellite broadband deal from Avonline
Satellite broadband provider Avonline has reduced the price of hardware
Kimberley Howson - 1st September 2009
NEWS
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Orange gets bitten by Watchdog
Orange gets bitten by Watchdog
At 8pm Wednesday 21st March the eagerly
Alex Buttle - 23rd March 2007
NEWS
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Customers 'hit with hidden broadband charges'
Around eight million broadband customers have been stung by hidden charges
Kimberley Howson - 21st September 2009. 1 comment
NEWS
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Ofcom make switching suppliers easier on Valentines Day
From the 14th of February new Ofcom regulations come into affect making it far
Alex Buttle - 15th February 2007
NEWS
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ISP Aquiss launches 24Mb broadband packages
Aquiss is offering broadband customers two new 24Mb packages - one for home
Kimberley Howson - 8th July 2009
NEWS
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A third of Brits 'take advice when switching broadband deals'
One in three people listen to personal recommendations from friends and family
Kimberley Howson - 21st January 2010. 1 comment
NEWS
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Comparing broadband deals can bring 'substantial savings'
Broadband customers can make savings by comparing the deals available to them, a
Kimberley Howson - 22nd September 2009
NEWS
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TalkTalk urging Tiscali customers to upgrade rental services
New Tiscali owner TalkTalk is to introduce an extra charge for broadband
Kimberley Howson - 24th December 2009. 8 comments
NEWS
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Zetnet leaves its broadband customers without email
Customers with the UK broadband supplier have complained that they are not able
Kimberley Howson - 16th July 2009. 6 comments
NEWS
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Broadband customers urged to check their speeds online
There are steps that consumers can take to ensure they are getting the highest
Kimberley Howson - 31st July 2009. 2 comments
NEWS
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Sky offers £50 carrot to Tiscali broadband customers
It was just days ago that news arrived that Carphone Warehouse/TalkTalk’s bid
Jonathan Leggett - 15th May 2009. 2 comments
NEWS
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Hull broadband customer first not to rely on Kcom
A broadband customer in Hull is the first in the city to use a new high-speed
Kimberley Howson - 21st August 2009. 2 comments
NEWS
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ISP Karoo cuts off broadband customers illegally downloading
Karoo has begun cutting off broadband customers it suspects of illegally
Kimberley Howson - 28th July 2009. 2 comments
NEWS
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Rolling contracts 'may catch broadband users out'
Internet service providers may be using rolling contracts to keep users on their
Kimberley Howson - 11th November 2009. 2 comments
NEWS
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A third of Brits 'take advice when switching broadband deals'
One in three people listen to personal recommendations from friends and family
Kimberley Howson - 21st January 2010. 1 comment
NEWS
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TalkTalk broadband: Top 10 reasons to switch
Special report: We list the Top 10 reasons you should consider switching to
Jonathan Leggett - 10th August 2009. 1 comment
NEWS
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Special report: Concerned broadband customers ‘likely to opt for larger...
BT’s status as a trusted brand means it is well placed to win new customers in
Jonathan Leggett - 18th March 2009. 1 comment
NEWS
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Special report: TalkTalk slams BT over broadband rolling contracts
BT is facing strong criticism from TalkTalk over its use of “unfair” rolling
Jonathan Leggett - 4th March 2009. 1 comment
NEWS
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Survey shows that mobile broadband customers are becoming more demanding
Mobile broadband will defy the credit crunch to keep on growing, but that’s no
Jonathan Leggett - 24th March 2009. 1 comment
NEWS
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Broadband providers must improve transparency
Special report: Ofcom’s drive to improve transparency over broadband
Jonathan Leggett - 30th March 2010. 1 comment
NEWS
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Ofcom must take a harder line on MAC codes
ISPs are still failing to comply with MAC codes rules. A strict approach to
Jonathan Leggett - 26th March 2009. 1 comment
NEWS
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Ofcom to target broadband suppliers
Ofcom has announced that it will be issuing enforcement notifications to a
Alex Buttle - 31st March 2008. 1 comment
NEWS
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Virgin Media reports losses of 47,000 customers
Following the very public spat with BSkyB, Virgin Media have announced a loss of
Alex Buttle - 11th May 2007. 1 comment
NEWS
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Customers 'hit with hidden broadband charges'
Around eight million broadband customers have been stung by hidden charges
Kimberley Howson - 21st September 2009. 1 comment
NEWS
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'Choose bundles carefully'
Prospective broadband customers could save money by opting for bundles, but
Alex Buttle - 28th August 2008
NEWS
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Switching pays in long term, says expert
While many broadband customers seem intimidated by the hassle of switching
Alex Buttle - 28th August 2008
NEWS
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ASA upholds BT complaint against Sky broadband ad
The ASA has found that Sky's broadband advertising could be seen as misleading.
Kimberley Howson - 10th September 2009
NEWS
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