3 Broadband

Customer reviews

• I have had this internet for a year and just been sent an update so i updated it and now i can not connect to the internet i have to do it through my partners internet - why do they change it if it works fine before?

  joseph pierrepont, 12th August 2010

• This is an excellent broadband service - one of the best I have ever come across. I also got a £10 voucher when I ordered a broadband laptop deal.

  paul, 26th June 2010

• 3 coverage isn't the best ever if you're out in the sticks . But I've had no cause to kick up a stink about it over the last two years. Have no problems in my home city of London either.

  Adam Patterson, 19th May 2010

• Been with 3 for two years now. I'm in London and although the service isn't perfect, it's never let me down. That's all you can reasonably ask for, TBH.

  marion, 18th May 2010

• Terrible terrible terrible. Awful customer service. Worst communication company I've ever dealt with. Stay well away. The dongle is very slow and to use it abroad took 45 minutes for them to even understand the problem.

  pete brady, 22nd April 2010

• I have been using a 3 dongle for the past year that I got for Christmas. It started out good with decent speed. The software was buggy, but overall I was happy to even have an internet connection.

  However, in November I cancelled the plan as I had gotten Eircom wireless internet and had no need for a 3 usb modem anymore. And just today numerous bills have arrived in the door for the past 4 months of internet usage, even though I have been using the wireless for the past 5 months.

  Jamie, 9th April 2010

• 3 mobile broadband is total rubbish. I was told I would get over 1Mb am only getting 0.16Mb. Am now in a 18-month contract for this useless service. 3 mobile broadband is total junk, so stay well away.

  Paul Brown, 7th February 2010

• BEWARE!! 3 HAVE CHARGED ME FOR MEGA USAGE THAT I DIDN'T USE! All the promises by customer service reps are rubbish! Their Executive Office promised to help but have since called to tell me I have to pay the bill!

  They reckon I've used 23GB usage (when my internet connection didn't work!!!) where they get their figures are beyond me!

  Sara J, 18th November 2009

• i have had my dongle for 1 month now and it realy does suck.i live in sussex. I am not a milllion miles from london, so can some one please tell me why i cant even watch a simple You tube video? I'm thinking about saying goodbye to my dongle REAL soon.

  mr really unhappy with 3, 18th October 2009

• i have a 3 dongle. and when I had a few problems 3 sent me another dongle were very helpful. Connection is just as quick as bt. i love it carry on the good work 3.

  everton 1973, 11th October 2009

• 3 Mobile - USELESS (avoid at all costs). Not only is there a terrible connection but customer service is even worse. How they are allowed to operate as a company I have no idea.

  Jonny, 19th May 2009

• Maybe because I live in central london, I don't know - but my internet connection is great, am well happy with my 3 dongle!

  Micky, 14th May 2009

• 3 mobile internet is useless, I can only connect to the internet when the weather is nice, if its cloudy or raining I cant connect.I'm stuck in a 24 month contract.

  jason, 1st May 2009

• 3 mobile broadband is rubbish , was in a18 mth contract .Just got out of it after 9 mths , after a lot of phone calls and letters and pulling my hair out . Was told i was in a turbo area they were wrong . I am now with Orange . Brilliant !

  Anne, 2nd April 2009

• I'm a student and got a 3 dongle so I could work on train and anywhere I wanted round uni - I love it, I wasn't expecting an amazing reception but I can literally take my laptop anywhere and get online now ... I've not had any problems!

  Jacinta, 26th March 2009

• Been on three for over four months. Got a 5G allowance. Been good for about two days - really good for those two days I might add. The other four months reminds me of the early ninetees and a phone line connection from an african nation. Poor says it all.

  E.D. , 19th February 2009

• We have 3 dongles and are very uphappy with the service do not sign up with 3, we have been on the phone 3 hours today and still nothing decided. ZERO STARS

  nn, 18th February 2009

• I have a 3 dongle on pay as you go, so far so good. It is slow but you soon get used to it, its better than BT prices.

  j.d, 25th January 2009

• My daughter bought a 3 mobile dongle for myself and her sister for christmas, each costing £49.95 plus two £15 vouchers for internet credit. It is now 23rd Jan 09 and neither have been connected having made numerous useless and unhelpful telephone calls, going back to the retailer and various other 3 outlets armed with my laptop, need I say more.

  My daughter can't get a refund because the boxes have been opened and she can't get a refund on the vouchers even though they haven't been used. Can you imagine how she feels about the gifts she bought for her family!

  A Davis, 23rd January 2009

• Same as the previous comments, the connection is poor, the software buggy and I'm also being charged £15.66/mo despite only signing up to a £15 contract. This is supposedly after the VAT cut. Avoid!

  R Turner, 23rd January 2009

• Very simple message Do NOT sign up for 3 Mobille Broadband under any circumstances. Zero stars

  Reg, 19th January 2009

• The speed using a 3 dongle is pathetic (if it even connects), and the driver software that comes with it is extremely buggy. Why should I have to go through a ritual of disconnecting, restarting, unplugging etc. every time I want to connect? I recommend trying anyone else on the market first - they cannot be any worse.

  Iain, 15th January 2009

• I have a 3 mobile broadband dongle. I have had internet connectivity problems for weeks, I get a connection for 10 mins at a time before it crashes. I have been told there's nothing they can do to compensate my loss of service i.e. they cannot give me a replacement one while it gets repaired. To top it off, I'm paying £15.66 (not 15 as per contract), and have been told any new users get the same for £10!

  karen, 12th January 2009

• I have had toucan for about 3 years now and I have no probs with the phone packages but the internet is pants! It disconnects regularly, the speed is varied, I was getting 5 meg on an 8 meg package which I was fine with, but now I am getting 5 meg which is a joke! I rang them every 3 days for 4 weeks and they have done nothing to fix the problem so I'm terminating my contract which they want the rest of (6 months at £15).

  adam peck, 8th January 2009

• The worst ever DO NOT BUY. DOES NOT work.

  Ian, 29th December 2008

• 3 mobile broadband: terrible reception, poor poor poor . A 2.5 month saga getting 3 to cancel the contract and they are still investigating slow / poor reception. Asked us to hang on for a while longer.... what a joke. No way on gods earth will this company recieve another penny. One star since the box below wont take zero stars.

  neil.shand, 8th December 2008

• All my experiences with 3 have been staggeringly bad: Reception, speed, mean time between failure I cancelled the conract - recinded without penalty. Had to change the landline number....... HOW ON EARTH IS THIS COMPANY ALLOWED TO STAY IN BUSINESS.

  Naile Roe, 4th December 2008

• 3 Mobile Broadband - I've had the same problems as are frequently quoted here / appallingly slow, disconnects / no connects / no reception etc.

  I've canceled my contract - 12 months into a 24 months. 3 seems to ignore pretty basic customer rights / Trade Descriptions / Service Levels in the contract.

  .... Anyone else having these problems i'd recommend you 1) go into writing (on paper) 2) give them 2 weeks to resolve, 3) Recind the contract without penalty. Look on the web to get advice... 4) give 7 days to respond. 5) go into writing again. 6) Cancel further contract payments 7) Change your phone number as they call to try and collect. Take further actions Never seen such a bad service.

  If this was the US it would be a Class Action. Zero Stars - but the button below insists on at least 1 star..

  Neil Shand, 4th December 2008

• 3 Broadband is a pain. From the day 1 I was hooked on the phone with 3, trying to configure my connection. That was Feb. Now in Nov, after sending 3 letters, calling a million times, visiting the 3 shop twice, I am still without the connection and unable to break up the contract because no-one's bothered to speak to me. Perfect customer services - try to spend your money wisely.

  jozef, 1st December 2008

• I just did a speed test on my new mobile broadband. I got 0.12Mb. It takes about 30s to load a web page, and it won't play Youtube videos without buffering every few seconds. I have a signal strength of 3 out of 10 bars, so maybe that's the problem. I have a 3 mobile too, and their signal coverage is far from good, so I imagine it's slow most places. I think I'll be sending mine back.

  Matt, 8th November 2008

• Unbelievably bad. No faster than dial-up, and less reliable. My friends are astonished by just how dreadful my 3 mobile broadband service is. Avoid at all costs. I hope 3 mobile goes out of business. Companies like this are a disgrace. To associate this product with broadband is ridiculous - but who would buy this junk if these liars actually told the truth?

  Mike, 4th November 2008

• This has got to be the best service ever! Is what I thought first hand. I'm a student and at 17 I cannot get a hard wired sytem. Mobile broaband is the only choice for me. For the first few weeks it was great, no trouble. Now; every other web page I click it disconects. What a waste of money, DON'T BUY THIS.

  Adam, 29th October 2008

• I wish I'd never bought it, I'm tied to paying for an 18 month contract and 60% off the time it won't even connect. On the rare occasion it does it's slower than dial-up. Absolutely appalling!!!!

  Melissa, 3rd October 2008

• Is a bit of a joke. I can't even get gmail to load 90% of the time. It is slower than dial-up on average, which at least provides a minimum service at worst. I live in London in a 'turbo' zone.

  Laurence, 14th September 2008

• I sympathize with Ritam: you are not alone! Careful you don't spend the 18 month contract on the 0870 number to technical support. I wish I'd never heard of 3, let alone signed up. In short, it's theft: they take your money and don't provide a service; the smug 3 executives are creaming it in at our expense. Try Orange next time.

  Richard Egerton, 12th September 2008

• By far the best mobile broadband package out there - the dongle goes very nicely with my macbook pro.

  Tim , 10th September 2008

• I live in Ireland, yes 3 is as bad here.

  It runs reasonably fast when you sign up then slows after a few months.

  I have called them and emailed them getting no answers to emails.

  Don, 9th September 2008

• 3's download speed is not quick enough.

  PETER J SMITH snr, 14th August 2008

• Really disappointed. My 3 broadband never works. They did not let me return it within the 14 day period and said they would repair it. Now that I have missed the 14 day mark they want me to pay the entire 18 month contract cost for something that doesn't work. In my eyes, they are effectively cheating their customers.

  Ritam Gandhi, 6th August 2008

• When I first got 3 mobile broadband I got consistent speeds of 1Mb I don't know what changed because now my signal is at between 0 to 200kbps. Whenever I try to download a file my signal stops. I can only assume that 3 is throttling my broadband for using peer networks. I'm on a pay-as-you-go broadband plan - I pay for my allowance and I expect to be able to use it.

  tom, 23rd June 2008

• It's rubbish, the connection is slower then dial-up, it disconnects, there is never a signal and customer service is awful.

  I am tangled up in a 2 year contract paying money for an internet connection that works well once a month.

  milo, 20th June 2008