BT Broadband

New! Exclusive online BT summer deals

BT Total Broadband starts from just £7.49 a month with an inclusive BT Home Hub on all packages.

Get BT Vision for on-demand digital TV - now with optional Sky Sports 1 & 2 from just £7.49.

BT.COM ONLINE OFFER: broadband and calls for just £7.49!

In this section

• BT online shop
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Services

Services

• Fair usage policy
• Support
• Email
• Home phone / calls
• Security package
• Webspace
• Trial period
• Online storage
• Mac compatible
• Digital TV
• Free connection
• Static IP address
• Free wireless router
• Business broadband
• Home broadband
• ADSL broadband
• Price excludes VAT
• Landline
• Sports TV

Company history

Company history

BT Total Broadband offer simple, highly-competitive broadband packages and pride themselves on their excellent service and support. Perfect for families, beginners and experienced broadband users alike, BT Total Broadband has a package to fit. Not just a broadband provider, BT Total Broadband is only one part of the ever-strident BT. As a company, BT has a long and influential history. It all started over 160 years ago as the ETC, the first company outside of The States to manage and transmit commercial telegraphs. This successful and innovative venture eventually led to an amalgamation with the GPO (General Post Office). An umbrella company was formed which united all aspects of communication. BT Total Broadband is the broadband arm of BT's operation. After more than a century in the private sector, the communications industry was nationalised and split into post and telecommunications; British Telecom was born. In 1982 the company was re-privatised and ten years later it was re-branded as BT. Today BT serves 3.5 million customers in the UK, and operates in 170 countries. Much like the days of the ETC, BT still pioneers new technology and is one of the most highly acclaimed ISPs (see Awards above). BT’s rich history has informed a work ethic of innovation, reliability and, above all, connection.

Customer service

Customer service

Finding help couldn’t be easier with BT Total Broadband's online support page, providing a ‘virtual assistant’ for instant answers to frequently asked questions. You can also use BT Total Broadband's ‘live’ page which tracks faults and provides progress reports and telephone support open 24 hours a day, every day of the year. Calls cost 4p per minute with a call set-up fee of 3p per call, when calling from a residential line. Also available is BT Home IT Call for just £9.99 a month offering increased access to support advisors who can work remotely to assess the problem (open 8am to 11pm, 7 days a week, 365 days a year).

Equipment

Equipment

Get wireless connection with BT Total Broadband Home Hub 1.5 (free with options 1, 2 and 3 when ordering online) as well as a BT Hub Phone (free with Option 3 only). BT Vision equipment (£30 for new BT Total Broadband customers) brings a host of digital TV to BT Total Broadband customers. The V-box allows you to record, pause and rewind live TV and opens up a whole world of on-demand viewing. As standard, all BT Broadband packages also includes a Microfilter to connect your router to the phone line and an installation CD with instructions on getting started! BT Home IT engineers are also available to install your broadband for you with appointments starting from £50.

Software features

Software features

All BT Broadband packages in the BT Total Broadband range are available with email anti-virus and spam blocker, anti-spyware protection, pop-up blocker, online fraud prevention and parental controls. Options 2 and 3 offer free Norton advanced security, which includes Norton AntiVirus and Norton Personal Firewall, and automatic updates for full computer protection. BT also offers NetProtect for Option 1 customers, offering a higher level of security on the basic package, and automatic updates against viruses for £3.50 a month.

Email features

Email features

BT Yahoo! Mail provides up to five separate email addresses and inboxes with 2GB of email storage. All BT Broadband accounts come with advanced email security, SpamGuard Plus for junk email protection, and advanced virus cleaning. There is also the option of AddressGuard, which provides a ‘disposable’ email address when you do not want to give out your real email address.

Extras

Extras

My Offers is available to all BT Total Broadband customers offering money-saving deals on a range of lifestyle products as well as food and drink, and travel and leisure breaks. John Lewis, Thorntons, RAC and Haven are just some of the household brands featured offering half-price holidays, money-off vouchers, concessionary prices and a whole range of discounts only available to BT Broadband customers.

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