Orange Broadband

Customer reviews

• I've had Orange broadband for a month and a half now. At first I was pretty worried that the speed wouldn't be the best but after the first 10 days it has settled down and is working fine. As a mobile customer, I'm getting it fairly cheap too so I can't complain.

  Thomas, 22nd June 2010

• I've had three dongles with Virgin, O2 and Orange. And I can report that Orange has been the best by some margin. Coverage with the others was patchy at best.

  Bill Turgoose, 19th May 2010

• I've had three dongles with Virgin, O2 and Orange. And I can report that Orange has been the best by some margin. Coverage with the others was patchy at best.

  Bill Turgoose, 19th May 2010

• Orange mobile broadband has been my saviour when I'm working on the move. Coverage is A1. I can't praise it enough.

  stuart braithwaite, 25th April 2010

• Do not join Orange! Their techincal support is beyond a joke and you know more than they do! If you ever have a problem with them you may as well just cancel as they can't fix it!

  Scott M, 29th March 2010

• Orange have serious problems at the moment with providing speed in the 20 meg package, with users experiencing speeds as low as 0.8meg after a promise of 9.0meg.

  Search for reviews and forums before jumping on this 3 wheeled bandwagon.

  vlad, 8th January 2010

• I am an Orange customer for my phone and broadband and mobile broadband. I 100% have faith in this company, and have moved my whole family on the network. The service I have had from the company speaks volumes.

  Like most of you have had a few problems with my service but always at the end of a phone Orange customer service resolved my problems. I would ask you all to try one of their services.

  Michelle Henry, 3rd December 2009

• My Orange home broadband is very solid. Not spectacular, but 4MB+ day in day out.

  Jon, 14th August 2009

• I have been with Orange as a pay and go phone customer and they have always been first class with coverage. We are now becoming broadband customers.

  W LIPSCOMBE, 17th June 2009

• I've been an orange mobile customer for a while, I put my faith in their mobile broadband and went the whole hog for a laptop deal - don't regret it for a minute, it's ace!

  Charlie, 13th May 2009

• I have an Icon 225 and it is rubbish, it started out fine and now i find myself in month 8 of an 18 month contract and the connection speed has become very slow and also I have started being charged over 50 pounds! even though it is supposed to be 12. Also the sales assistant I bought the device off said that it would be easy to access an online account to check for bills and such but this not the case and I am very very angry. If I can not find a way out of this trap I shall be taking matters a lot higher this is extremely unacceptable!

  Darren Hooper, 25th April 2009

• We swapped over to Orange because my husband and I have our mobile phones with them so it seemed to make sense - a great decision and I 100% agree about the helpful staff

  Jan Smith, 26th March 2009

• The broadband wasn't great, but the guys who helped me cancel it were great. Really helpful and friendly. The broadband might suck but the call centre staff were excellent.

  Sabrina Lowe, 27th February 2009

• My ICON 225 dongle is a waste of time and money. DO NOT BUY ONE. Customer services charge a fortune and patronize you to the extreme. You will find that you are trapped in an 18 month contract that you can't break even though the dongle is quite useless, so they are not even offering the service they promise. It is slower than even dated dial up and crashes all the time. No reply to a letter sent months ago now. I will avoid ORANGE from now on.

  Grant Gillespie, 15th December 2008

• Right, I've got to say you get great service with orange broadband. I was with them for 2 yrs and left them for a change to Virgin media ADSL broadband god, how bad is Virgin. If you download 2Gig in a week they cap you for it..... grrrr. So I'm going back with Orange Broadband. I've got to say the customer service in the cancel department is brilliant.

  toby how, 14th December 2008

• Orange was great until I had to contact customer services, it was then just an awful frustrating experience.

  Lynn, 3rd November 2008

• I have had good service from Freeserve/Wanadoo/Orange until I got PPP_Server down a week ago. Orange are now showing their true colours in the Tech Support field fobbing me off with line tests and factory resets over and over again. The amount I have spent on phoning the Customer Support has probably cleared the Indian GND! Avoid.

  Mr S Clark, 21st October 2008

• DO NOT JOIN ORANGE BROADBAND!! They took 4 MONTHS to set up my line, a year later i moved house and after a month of phoning USELESS Indian call centres and getting nowhere with having my broadband moved over, I had to argue for 2 hours solid and force them to cancel my contract and waver the £300 cancellation fee!!! Useless rude staff who even laughed and hung up the phone on me! AVOID!!!

  Liam Daws, 15th October 2008

• Dongle and free lap top package...£25 amonth, 18month contract. Lap top ok, connection absolute rubbish! Any internet page i'm looking at continuously either disconnects or i can only click 2 or 3 times and i have to start all over again! MSN and FACEBOOK are always disconnecting....am really fed up! My monthly bill should be £25, have just paid £40.01! and 3 people and 2 phone numbers later, i finaly get to pay my bill! Come on orange offer me better or i will go elsewhere! If I cannot surf the internet uninterrupted, you are not fullfilling your promise. I await to see if I get a response....not holding my breath! A very cheesed off customer!

  Mrs Vicki Evans, 15th October 2008

• I've just bought a laptop and I would very much like to use it - I use Orange for phone and I want Orange to take over my entire life!

  charles odia, 5th October 2008

• I joined Orange broadband over a year ago now, the connection is quite good, I took out what was the unlimited package back then and only had a few minor problems like dropped lines. Now it works perfectly fine, the livebox they provide you with, however, is pretty bad they have promised something called liveprinter when it first started but i think they have forgotten about it.

  Another thing is unless you have a draft onto your livebox all the time it is very prone to overheating. Since the day after I signed up I have had download speeds of 6.5Mbs and upload speeds of 512kbs.

  M Kinnear, 18th August 2008

• I Joined Orange broadband over a year ago now, the connection is quite good, i took out what was the unlimited package back then and only had a few minor problems like dropped lines and idiots at their customer services but now it works perfectly fine, the livebox they provide you with, however, is pretty bad they have promised something called liveprinter when it first started but i think they have forgotten about it, another thing is unless you have a draft onto your livebox all the time it is very prone to overheating Since the day after i signed up i have had download speeds of 6.5Mbs and upload speeds of 512kbs

  M Kinnear, 18th August 2008

• Excellent speed (approching 1Mb) and very easy installation. Started working from the moment I plugged it in! Highly recommended.

  Andrew Browne, 14th August 2008

• Why can't I get this service from Wanadoo/Orange in France???

  Robert McClair, 13th August 2008

• It took Orange over two and a half months to remove the tag from our line, during which time we had no broadband. I rang them loads of times and found their customer service skills lacking.

  They kept telling us the same thing over and over and promised to un-tag the line but then ended up leaving us waiting for 20 days... Orange are the worst company we have ever been with!

  J Dummett, 13th June 2008