Sky Broadband

Customer reviews

• I went with Sky just because it was easier to do that and have one bill for everything. But I've been pleasantly surprised. For a company that isn't first and foremost about broadband and is really a broadcaster, it's a really gud service.

  Ashley Pates, 19th May 2010

• My experience with Sky has been appalling - I left as soon as my 12-month contract expired. The price I was quoted (per month) was nonsense as they put their prices up soon after I joined and then capped the broadband at a ridiculous 2Gb/month (you have to pay £5 extra if you go over that - so another excuse for a price hike!).

  Their customer service is also non-existent and (worst of all) you have to pay to sit in a queue as it's an 0845 number!

  Simon Warner, 16th March 2010

• I went with sky in July 09 and i have done nothing but complain to them about the trouble i am having, when using their broadband, and your using their phoneline at the same time.

  I get a terrible interference when i use my phone. i do use the filters they sent me, but the phoneline is still bad when using their broadband. I have contacted sky since July 09 but i still have this problem. I am still waiting on sky to sort this problem fo me. I am not happy with the service i have received from sky so far.!!!!

  Sally Torley, 6th January 2010

• Steer Clear of Boardband with SKY, they are the worst providers I have experienced. They have not replied to my letters of complaint for not providing the service I pay for! There customer service is appalling.

  Sarah Wise, 10th November 2009

• Hi. I want broadband and maybe sky TV (it should have sports ie Ashes, Wimbledon, etc). I have been told that our house has a not-great signal.Do you check this before you proceed to sell some product?

  The house has a dish but we do not have a phone line connected. Do we need this? Also how does the installation work, do they come to the house? If so how long does it take? sorry for all the questions but this is the first time for us! I'd really appreciate it if someone gets back to me asap.

  Rosemary, 6th June 2009

• As someone who works and looks after a family on her own, I think signing up to a sky triple package with a bonus of a Tesco gift card was one of the best household decisions I've made this year - everyone's happy and we're saving cash!

  Kirsty, 14th May 2009

• I've been a sky tv customer for 20yrs with phone and b/band elsewhere,I'm looking to bundle it in one. I pay sky £40 for tv. being an OAP. I need to economise. I find some friends have been offered a free Sky box out of the blue, one of which I gave a free Sky connection to that came with a new tv I purchased about 10yrs ago, for being a loyal customer, and they pay for basic tv.

  R G ATKINS, 7th April 2009

• I've been a Sky broadband customer for ages and have never had to contact them until last week - I was expecting hell, as is so often the case when you call up these companies for support. However, the guy was totally helpful - I am surprised but really really happy!

  Michelle, 24th March 2009

• When I contacted Sky to discuss broadband. I was told that the mid package was £5 pm. I contacted the sales agent to to place my order for the mid package,sky talk, and sky line.It then transpired that Wraysbury exchange was outside the network and broadband mid would infact cost £17. By cancelling my sky movies I managed to keep almost within my budget.My Questions are, How can I find out when my exchange will be upgraded? and why is it so much more to pay? After some help from my friends (who seem to know more that the sky chaps!) I am up and running. Happy with my broadband but not happy with having to pay so much more than I was first told

  Jean.16th February 2009

  J Bryden, 16th February 2009

• I am still waiting for my broadband to be set up - now 8 weeks.

  john dobbyn, 2nd February 2009

• I have Sky HD unlimited talk, Broadband Max, My TV side? Can't fault it, I have problem with my phone line before and broadband too, when I went over to Sky they took over a month to sort it but as normal it was down to BT who manage the lines and our local area everybody only get 3.5MB anyway. At off peak times I get 5.1MB and peak times it goes down to 3.4MB but it is stable now not like before. They manage the line for me and try to give me the best service availble. If you have slow speed you need to push and write and complain to get something done.

  Martin, 8th January 2009

• Sky is fantastic! The TV is outstanding, the call packages are well worth it and the broadband is fast and reliable! if you are looking for any of these or all, go for Sky!

  chris, 2nd January 2009

• Would love to be able to join sky broardband. But cant afford to pay £17 a Month Plus £50 set up fee. Why cant we recieve the Cheeper deals!!!!

  Hannah , 5th October 2008

• Ignoring the fact that Sky wouldn't let me use my own router, their service is fantastic, no complaints at all!!!

  John, 24th August 2008

• Sky is not everything it appears to be. We have Sky TV so our monthly bill for broadband should be £5.00 for an 8Mb package, but after 2 years we are still paying £17.00. The excuse from Sky is that the excahnge has not been updated - so before you buy from Sky I would check this out - otherwise Sky broadband is great.

  jim bennett, 10th August 2008

• Sky broadband is the worst ever, you get what you pay for and when it's cheap it's bad. It never stays connected for long and when you speak to someone it's hard to understand what they are saying, as you are speaking to someone in some cheap call centre in another country.

  teena bush, 21st July 2008

• Absolute rubbish... I'm paying for 8Mb and I'm getting nearer 0.5M... I'm not happy and will be changing ASAP!!!!

  andrew day, 4th July 2008

• I have the Max package and have found it excellent... I dont see why people have a problem with it.

  Kris, 13th June 2008