TalkTalk Broadband

Customer reviews

• Poor customer relations. Had to switch lines from BT myself even though I was a Pipex customer.

  robert, 9th August 2010

• TalkTalk is cheap and fast. Can't ask for more really. The one time my service went down it was back up in two hours.

  robert greening, 9th July 2010

• I was Tiscali customer who got transferred to TalkTalk. After years of being with a company that under-invested in infrastructure, it's nice to be one that delivers fast and reliable speeds.

  The customer service has been good as well.

  r.j nesbitt, 26th March 2010

• Gud service. And I like that the deals aren't too complicated. Unlike Virgin Media and Sky.

  mary, 26th March 2010

• I've never had a single problem with TalkTalk. Good speeds, a reliable connection and they're cheap.

  jambo, 26th March 2010

• " Talk Talk now covers Tiscali.. its great for us"

  Sushant, 12th May 2009

• As a talk talk broadband customer, can i purchase a wireless router for my laptop?

  Keep up the good work

  william mclean, 5th May 2009

• I've recently set up my mum's house with TalkTalk broadband - she's going back to school to become a nurse and is totally new to the world of broadband at home! Thanks for all the help TalkTalk - great service!

  Mike Barnes, 6th April 2009

• Broadband used to be quicker, over 2 meg. Suddenly when I renewed my contract it dropped to 288 kbps. They said it was my modem, a likely story.

  D Macrae, 3rd April 2009

• I swapped to TalkTalk because of the free evening calls deal and I think I'm getting a bargain! I don't know too much about the technical side of things, but I've not had any complaints from my three teenage sons about the broadband so far - and they know how to complain so it must be fine!

  Jaqui P, 26th March 2009

• I've been with TalkTalk for a long time and though we had a few creases to iron out when we moved house 2 years ago, it has been smooth sailing before that and ever since - a reliable and cheap internet provider, and really, what more could you ask for?

  Marion Emery, 17th March 2009

• This is a joke, I signed up for this 2 years ago - Free Broadband Forever when it first came out from TalkTalk. After I signed up they told me because my area was ADSL through the existing phone line and my exchange was not 8meg speed I would have to pay an additional £9.99 a month for broadband. This was for 2.2meg speed and until last August was fine, didn't mind, it was cheaper than all others but again all the last 2 years, whenever I ask when I am going to get 8meg, TalkTalk tell me that I have to wait until I can get 8meg download speed at my exchange.

  Last December I got a letter from TalkTalk saying my speed was going up and it was going to cost me another £2.99 on my existing £9.99, AND for 2 weeks maintenance would take place to make connection more stable and stop it disconnecting 2 to 6 times a day as it has done since last August. Here we now, end of January and the up side is up to 6 meg download speed at best when not disconnecting and speed fluctuations from 0.5meg to 6 meg.

  Think very carefully before signing with TalkTlak because at the time I signed it was said to me 8 meg free broadband forever, they just keep moving the goal posts, and don't bother with customer services; it's just an overseas call centre where you're read to from a script with as much help as a chocolate fire guard.

  JONATHON TOMKINSON, 5th February 2009

• After several weeks of very slow broadband and failure to find out why due to so called second line technical line not answering the phones (tried 3 times waiting in excess of 30 minutes each time) I am moving away from TalkTalk. I have a sneaky suspicion my slow broadband is something to do with the new top ups on offer - i.e. slow down old customers who have enjoyed a relatively good broadband in the past like myself to get us to top up to faster which was probably what we had before. Maybe I'm too cynical but it sure does look like too much of a coincidence to me.

  K Watton, 1st February 2009

• A total shambles. I have been left without a phone for days, they have NOT provided me with 1571 or caller dispIay even after many many phone calls (from my mobile I might add) to tell them. I work from home and have lost business because of this Mickey Mouse phone company...Complaint going to Ofcom as they should not be able to operate like this.

  S Taylor, 27th January 2009

• I had a few teething problems at the beginning while waiting for my activation date, that was over 3 years ago now, but ever since that I have had no problems and the ones I have come across have been dealt with quickly and easily. I wanted to up grade my talktalk box to a wireless one and would told this would be £60 but if you joined as a new customer you got it for £30! after a bit of bartering and cheekiness I got the new wireless box for £30 too! I have never had any problems with the speed of my broadband/downloading etc nor with my landline..... I would highly recommend TalkTalk to anyone.

  Alison Johnson, 24th January 2009

• I signed up to TalkTalk landline and in the space of a few months I have been without a landline twice! The first occassion was for 3 days- The second is tonight and I am very cross. Never had this problem with BT. I intend to change asap. Problem is I cannot let them know either as my mobile needs charging and when I went to complete the complaints form online I had to put in my account details and I dont know what they are!

  jacqui, 21st January 2009

• Worst broadband service ever. Internet often cuts out and need to spend hours on the phone trying to fix it. Then when its running again the service is very slow for things like signing in/out of email, opening pics online etc. Their email service is also rubbish, every day it says "service unavailable due to temporary maintenance" need to keep clicking for it to come. They traffic's shaped so badly, p2p speeds are pathetic. Phone line is always crackling, even their staff often say "can u repeat that because the line is bad". Do not join talktalk.

  mamode Rawat, 8th January 2009

• After being lied to by the sales assistant in CPWH I signed up with their service under the pretence of being able to download and swap files whenever I wanted... The actual delivery of the modem equipment failed to materialise AFTER the 'go live date' as they couldn't confirm my address(?) so had to be collected by myself from Edmonton North London. Upon hooking said equipment up to my shinny new computer I discovered that TalkTalk does NOT support file share programs. The customer service team had next to no idea what I was talking about and don't even get me started on their activated-on-demand 2nd service. If they're the only ones able to deal with technical problems then why not let them take the call in the first place?!? I am now connected via O2 home broadband which does EXACTLY what it says on the tin.

  Jason, 6th January 2009

• Really poor service from telephone helpline. Waited 45 minutes for a second line operator to confirm answer to a basic technical question. Can they have the cheek to charge for such poor service?

  George Leonard, 28th December 2008

• I am bitterly dissapointed with the service provided. The telephone line, which I am dependant upon, is regularly down, for both incoming and outgoing calls, for up to 5 hours at a time. I will not hesitate in transferring to another provider as soon as the contract period has expired

  peter, 22nd December 2008

• TALKTALK are horrendous! Since sign-up erratic broadband access, on off, on off etc etc. Long help-line call times, expensive to ring, and then given the runaround from useless call staff who cant seem to sort out the problem. I'm going to cancel and go for a full refund! STAY AWAY FROM TALKTALK.

  jonathan szymanski, 18th December 2008

• Just spoke to one of the Talk Talk sales reps, who in his eagerness to sign me up, refused to listen to what I was asking and hung up when I said I had to check with TalkTalk phone department as there was an irregularity he could not get into his head. As a result I may consider changing my phone call supplier and landline rental, as well as finding an alternative broadband supplier.

  andrew tilan, 6th December 2008

• Absolutely appalling. I wouldn't recommend Talk Talk to my worst enemy. Don't change to Talk Talk these people should not be in business - star rating minus one million

  angela, 6th December 2008

• Been with them for over a year now. The 'free' modem was total rubbish, so got a decent router, [at a cost]. All OK for a few months though BB a bit slow.
  Before Christmas last year, an external wiring problem took us completely out of service [voice and web access] for over 2 months, was finaly fixed by BT engineer after I had diagnosed the fault [correctly] after 3 days outage. In that time we suffered all the problems stated elsewhere, No contact, ignoring emails [from other sites of course] letters just seemed to get lost, but nobody knows where! Spoke to loads of helpful people when you could understand what they were saying, who made promises, none of which were actioned.
  We then had a further outage of a few weeks due to what no one knows. It's all OK now and we are getting speeds of about 6.3Mbits. Despite the problems we get no additional cost International calls, having loads of family and friends abroad, plus all voice calls in UK [not 0800 numbers though] and line support [a bad joke] for under £20 a month. When it works it's pretty good, when it breaks it's awful. I have suggested a package at an extra couple of £'s a month that uses UK people and fast tracks problems, but to no avail. I stay with TalkTalk , trying to be supportive of an inovative company. offering good value. When it all goes wrong its hard to reconcile that ! Three stars rating would be greater if the level of service provided was even reasonable when there are problems. It can only get better.

  Ken Fitzgerald, 20th November 2008

• have no problems with the phone service but the broadband is as slow as dial up. Very frustrating!!!!

  karen barnett, 19th November 2008

• TalkTalk are terrible.

  The only reason I signed up in July was because I thought i'd save money, and it was convienient to do. They told me they would take care of the transfer between my old phone and broadband provider. They did with the phone, but did not with the broadband. Shortly after connection date, I went away, I have just come back, to find that TalkTalk, did not cancel my broadband, as promised. So payment to my old provider continued which amounted to £60. For the last two days I've been phoning TalkTalk to resolve the matter and I have had nothing but hell. All my calls get divereted to South Africa, with no help, And call staff refuse to let me speak to a Manager. Customer Service is very, very, poor. I wish I had stayed with my old service.

  Worst thing I've ever done switching. If you want false promises that cost you money, a mega slow and unreliable broadband connection, uncooperative and rude call centre staff, then join TalkTalk.

  Cheryl, 25th September 2008

• TalkTalk broadband is the only choice to make during this credit crunch. It's dirt cheap at the start of the contract and it works! £3.25 is nothing for broadband and the calls work out super-cheap as well. If you are looking to save on your household bills - or more to the point, your broadband bills - then TalkTalk is the only choice to make.

  Marie Ryder, 19th September 2008

• They're rubbish, their broadband is rubbish, it cuts out on its own, it's not 8Mb.... It works at around 2 or 3Mb on a good day (though this is dependant on where you live). A TalkTalk advisor himself even once said "your getting the broadband free, I mean what else do you expect? You were paying for your last one with bulldog" Now thats pathetic!!!

  Believe me... 7 out of 10 customers WILL BE DISATISFIED. Thank you have a nice day :)

  BIll, 11th August 2008

• I am very happy with TalkTalk broadband. I have had it for a year and it's great. Calls are so cheap!

  Marie Ryder, 6th August 2008

• I switched to TalkTalk to avail of their free broadband offer and it was terrible so I cancelled.

  My previous ISP were giving me about 6.5Mb download but with TalkTalk I could barely get 0.5Mb.

  Keith, 7th July 2008