Privacy Policy

Data Protection

Top10.com is owned and managed by Top10.com Media Ltd (“we”). Top10.com Media Ltd is registered with the Information Commissioner’s Office as a data controller in accordance with the Data Protection Act 1998 (“DPA”). Our registration number is: 21549624.

General Policy

This policy and any other documents referred to within it form part of our terms and conditions which together set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By entering your details in fields on Top10.com, you enable us and our service providers to provide you with the services you select. Whenever you supply personal information, we will treat that information in accordance with this privacy policy. Our collection and use of data collected from you is further described below, as well as the ways (if any) in which the data may be shared with third parties.

If you have comments, questions or concerns, please click here to contact us, or call: +44 (0) 20 3170 8040, or by post to: Top10.com Media Ltd, 131-151 Great Titchfield Street, London W1W 5BB.

Information Collected from You

We may collect any or all of the following types of information from you:

  • traffic or clickstream data;
  • cookies;
  • information that you provide by filling in forms on Top10.com. This includes information provided at the time of registering to use our website (including contact information), subscribing to any service, in order to use the Top 10 Broadband Speed Test (see below for further details) or posting reviews, comments or materials. We may also ask you for information if you enter a competition or promotion and if you report a problem with our website;
  • records of correspondence between us if you contact us; and
  • any other personally identifying information as identified in this privacy policy.

Uses Made of the Information Collected from You

We use information held about you in the following ways:

  • to ensure that content from our website is presented in the most effective manner for you and for your computer or device;
  • to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
  • to carry out our obligations arising from any contracts entered into between you and us;
  • to allow you to participate in interactive features of our website, when you choose to do so; and
  • to notify you about changes to our website and services.

Traffic and Clickstream Data

Data about traffic and usage is not personally identifying or identifiable, and is not supplemented or combined with personally identifying or identifiable information.

This website collects some information regarding the use of Top10.com by observing browser functions and the files (pages) users’ access, in order to police fraudulent activities and any other irregularities. Aggregate information will be used in order to continually improve our website and service.

Cookies

We may store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our website in the future. We do this to learn about repeat visitors and to find out if we are delivering quality products and services therefore improving our service further.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our website.

Data collected from you for the Top 10 Broadband Speed Test

We will collect the following data from you where you take a Top 10 Broadband Speed Test:

  • postcode or location data you manually enter;
  • the time and date you visited our website;
  • your IP address (which is automatically collected from your browser);
  • the type of web browser you are using (automatically detected);
  • the hostname and/or broadbrand provider you enter; and
  • the rating you give for your broadband provider when you enter your details

We use the data collected from you when you take a Top 10 Broadband Speed Test for the following purposes:

  • performing a look-up on a third party broadband availability service or ‘postcode checker’ to query your connection details including your phone exchange and the type of broadband connections available in your area;
  • using your IP and/or postcode details, to geo-code your approximate location using the Google Maps API and to present a pin with the broadband provider you entered and the broadband speed we recorded on your local Google Map;
  • presenting the data collected on our broadband StreetStats maps and aggregating results (yours included) on our graphs and using your data (in conjunction with others) to work out average speeds for our users at a local and national level.

We will store all of the data we collect for the purposes of the Top 10 Broadband Speed Test in a database on our servers.

Removing yourself from our StreetStats maps and database:

We can remove you from our StreetStats maps and from our database if requested. To make this request, please email us at info@top10.com.

How to remove yourself from our StreetStats maps immediately after your Top 10 Broadband Speed Test:

After you have completed your Top 10 Broadband Speed Test, immediately click ‘StreetStats’ (top right), then click ‘Remove yourself from this map’ (bottom right). You will then be permanently removed from all our StreetStats maps, however we will still hold the data we collected from you for the purposes of the Top 10 Broadband Speed Test.

Removing your data from our Top 10 Broadband Speed Test and database at a later date:

If you never wish to be displayed on our StreetStats maps or compiled within our aggregated speeds, you can be permanently removed from our database. To remove yourself, please contact us stating your postcode, broadband provider and date of speed test and we will remove you within 3 working days. You can contact us here

Visitors under the Age of 16

We do not intentionally collect personally identifiable information online from a child under 16 since our website is not directed at children. Any users under 16 must get approval from a parent/guardian prior to submitting information. Users without consent are not allowed to provide us with information.

Security of Personal Data

We shall take measures to avoid improper use, modification, loss, processing or unauthorised access or theft of your personal data by third parties.

Unfortunately, the transmission of information via the internet is not completely secure. Although we fully intend to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk.

Disclosure of your Personal Information

We will not sell or give your personally identifiable information to others except as provided in this privacy policy.

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • if Top10.com Media Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its users or customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of Top10.com Media Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Email policy (when any email is submitted via our forms)

We may keep you updated with our own Top10 offers and related information via email. We will never sell your details to third parties and will not send you 'spam' emails. You will have the option to unsubscribe from our email lists at any time.

Policy Changes

Due to the rapidly evolving technologies and capabilities on the internet our privacy policy may change over time. Any changes made to our privacy policy will be notified on our website and data taken before the changes will not be affected without your individual permission.