In a Nutshell
pros
- Wide variety of lenses available
- Competitive pricing with discounts
- Easy-to-use website with prescription tools
cons
- Delivery times can vary for special lenses
- No live chat support option
Frames Direct at a Glance
Delivery Speed
Customer Support
Product Range
Value for Money
Return policy
Overview
FramesDirect, founded in 1996, is a trusted online retailer specializing in eyewear, including glasses, sunglasses, and contact lenses. It has earned recognition for its vast selection, high-quality brands, and dedication to customer satisfaction.
For contact lens users, FramesDirect offers all major lens categories, such as daily disposables, extended wear, toric, and multifocal lenses. By combining a smooth ordering process with prescription verification and timely shipping, FramesDirect simplifies purchasing contact lenses online.
FramesDirect Pricing
Daily Disposable Contacts
$21 - $50 / box
Extended Wear Contacts
$40 - $80 / box
Toric (Astigmatism) Contacts
$46 - $100 / box
Multifocal Contacts
$55 - $110 / box
FramesDirect frequently runs discounts and coupon offers, helping customers save on their purchases. Compared to industry averages, its pricing remains competitive, with options available for budget-conscious and premium customers alike.
How Does FramesDirect Work?
Prescription Upload: Users can easily upload their prescriptions during the order process.
Lens Selection: Choose from top contact lens brands with detailed product descriptions.
Verification: FramesDirect verifies the prescription with your eye care provider.
Delivery: Orders are processed, shipped, and delivered directly to your door.
FramesDirect ensures convenience by offering multiple payment options, including credit cards, PayPal, and FSA/HSA cards for eligible purchases.
Is FramesDirect Reliable and Safe?
FramesDirect has maintained a strong reputation for reliability. It is accredited by the Better Business Bureau (BBB) with an A+ rating. On Trustpilot, it holds a rating of 4.5 out of 5 stars, with customers praising its ease of ordering, product quality, and prompt customer service.
FramesDirect uses SSL encryption to ensure secure transactions and data protection, offering peace of mind for online shoppers.
Help and Support
FramesDirect’s customer service is available via:
Phone Support: Monday-Thursday, 7 a.m. to 7 p.m. CST (1-800-248-9427), Friday: 7 a.m. to 6 p.m, Saturday: 8 a.m. to 5 p.m
Email Support: Response within 24-48 hours.
FAQs: A comprehensive FAQ section addresses common questions.
While FramesDirect lacks live chat, its phone support is responsive, and the FAQ page provides valuable guidance on ordering, shipping, and prescription details.
What Makes FramesDirect Stand Out?
FramesDirect sets itself apart through:
Top Brand Selection: Includes Acuvue, Dailies, Biofinity, and more.
Prescription Tools: Simplified upload and verification process.
Discounts and Offers: Regular promotions make lenses more affordable.
Flexible Payment: Supports FSA and HSA payments.
Bottom Line
FramesDirect is a reliable, user-friendly platform for purchasing contact lenses online. It offers a broad range of brands, competitive pricing, and a smooth ordering process, making it a great choice for contact lens wearers in the U.S.
FAQs
1. Is FramesDirect a legitimate website?
Yes, FramesDirect is a legitimate online retailer with over two decades of experience in eyewear. It holds an A+ BBB rating and positive reviews on Trustpilot.
2. How long does it take to get contacts from FramesDirect?
Standard orders are shipped within 5-7 business days, but complex prescriptions or specialty lenses may take longer.
3. Does FramesDirect accept insurance?
FramesDirect does not bill insurance directly but accepts FSA/HSA cards for payment, making it easy for eligible customers to use their benefits.
Disclaimer: AI was used in the creation of this content, along with human validation and proofreading.
