Quantum Fiber Internet Review 2024

Overall, Quantum Fiber is an enticing option if you’re looking for stable, reliable, and fast internet speeds.

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Best for: Unlimited data

Starting Price: $49/month

Connection Type: Fiber

Download Speeds: 200-940 Mbps (estimated)

Coverage: Select states in the US

Money-Back Guarantee: None

What Services and Features Does Quantum Fiber Offer?

Quantum Fiber offers industry standard internet services backed by ultra-fast and super-reliable speeds, connection, security, and expanding coverage across the United States.

Quantum Fiber app

Quantum Fiber is currently available for Apple and Android devices and is designed to place control of your internet experience squarely in the palm of your hands. Using Quantum Fiber’s in-app controls, you can customize your network name and password, pause WiFi access to certain devices connected to your network, check your network status, and manage your family’s internet access.

Equipment

Quantum Fiber gives you the option to lease a modem from them at a flat monthly rate (which varies based on service availability and running promotions) or use your own modem. The app gives you the ability to completely track, manage, and set up the equipment installation process.

Unlimited data

Last but not least, Quantum Fiber’s internet plans provide unlimited data which gives you the freedom to stream, game, chat, and download with no cap. Its fiber network was built with speed and reliability in mind. If you are a small business owner, Quantum Fiber also has you covered. Using Quantum, your business will be able to quickly and easily send and receive large amounts of data at the same time and across multiple devices.

Prices, Plans, and Value for Money

Quantum Fiber offers small business and home internet solutions. Its small business plans start at $65 per month with zero data caps, so all data remains unlimited. Quantum is ideal for small businesses, as its fully capable of handling the processing of on-site credit card transactions, hosting video conferences, and connectivity across multiple devices while maintaining up to 940 Mbps speed.

The Home Internet plan starts at $49 per month for 200 Mbps and includes unmetered data, downloads, and streaming. The company guarantees a network reliability of 99.9% uptime and speeds of at least 940 Mbps if you purchase the $65 per month package.

There are no locked-in or annual contracts, which means that you can cancel at any time and not incur any early cancellation fees. However, every customer must sign and agree to Quantum’s Internet Subscriber Agreement prior to using the services. Monthly service rates, leased equipment rates, and fees are subject to change and if any changes are made to your account in any manner, all prior discounts will be voided. It's best to speak to a Quantum representative to discuss the types of changes that could void your discounts.

Ease of Use, Hardware, and Setup

If your residence already has a fiber line, then Quantum won’t need to create one, and there will be no installation fee. If this is not the case and you do need to install a new fiber line, then Quantum could be a very expensive option.

The company covers up to $1,500 for any installation costs, and they also say that most installations should be less than $2,000. You can request a full pre-installation quote from Quantum to help you decide if you would like to sign up for their services.

If you decide on the 200 Mbps installation, you have the option to rent a combination modem/wireless router for $15 per month. However, if you upgrade to the 940 Mbps plan for $65 per month, you have the option of receiving the combination modem/router for free. Should you have your own modem and router, you can opt to use your own equipment.

If you are tech savvy, you can install your own wireless router at no charge, but be warned that not all locations are eligible for self-installation. You can speak to a Quantum representative to find out if you qualify. If your address is ineligible, you could pay $99-125 for professional installation in addition to a one-time activation fee of $20. If you self-install, the app will lead you through installation and activation of your devices step-by-step.

Quantum Fiber Security

Backed by its parent company CenturyLink, Quantum Fiber inherits excellent security benefits that it provides to all its customers. All services are built upon WiFi 6 routing which offers a new level of security and encryption.

WiFi 6 routers exceed previous routers by offering an upgrade from the WPA2 encryption method to the WPA3 method, which is the latest and most secure standard. If, for any reason, someone gains the ability to access your WiFi signal, WPA3’s stealth encryption works to keep all of your data secure and invulnerable.

Quantum Fiber Performance

Since Quantum Fiber offers internet via a fiber connection, the speeds it offers are consistent, reliable, and lightning fast. The company states that most customers see download speeds of 200-940 Mbps, meaning you really do get exactly what you pay for.

200 Mbps is more than enough for most online activity, devices, and light streaming. However, if you have several devices connected or do a lot of streaming or gaming, the 940 Mbps plan is the perfect plan to fully support all your online activities without any degradation of speed, reliability, or performance.

Quantum Fiber Customer Service

Quantum Fiber’s customer service definitely has some room for growth and improvement. While there is 24/7 online technical support available for every prospective customer via the website or app, you must be an active Quantum customer in order to get access to an 800 number for a live representative or for email or ticketing support.

Quantum Fiber scored 59/100 on the American Customer Satisfaction Index, which is 3 points lower than the industry standard. On Trustpilot—which rates Quantum 1.8 out of 5 stars—the top customer complaints detailed issues with customer service accessibility. As a result, we would advise you to use the app, live chat, or email to contact customer service rather than attempting to find the phone number or holding on the line. And finally, ensure that you get any promises, guarantees, or assurances made in writing. Take screenshots and save chat logs as necessary.

Quantum Fiber FAQs

Is there a data cap for Quantum Fiber?

No. Whether you are a small business or using home internet services, Quantum prides itself on offering unmetered and unlimited data for its customers.

What speeds does Quantum Fiber offer?

Quantum Fiber offers internet speeds of up to 940 Mbps, with the typical industry disclaimer that real speeds depend on location.

Does Quantum Fiber run regular promotions?

While they do not seem to regularly run promotions or deals, new customers may be able to save a bit of money by ordering online, or by earning free professional installation or a free modem. However, this is the exception, not the rule.

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Bottom Line

Quantum Fiber stands out from the pack in the fiber internet world by offering attractive small business and home internet solutions. Its plans will not break the bank and its coverage is steadily growing across the US.

The company offers and guarantees exactly the speeds you pay for, so you can be assured that your connection can handle whatever you need. Quantum Fiber also prides itself on 99.9% uptime and no annual contract. You can also cancel your plan anytime without penalty. Ultimately, we’d recommend checking out Quantum Fiber internet solutions if you’re looking for something that’s reliable, fast, and affordable.