In a Nutshell
pros
- Custom, high-quality designs
- Top-notch customer support
cons
- Website can be tough to navigate
- Limited information on designer
Value for Money
The Deluxe service is more bespoke than other logo providers, which tend to be more like logo mills. Deluxe is a much smaller team of designers, but a team that really packs a punch, so you’re getting lots of bang for your buck.
In addition to logo design and banding, Deluxe offers print marketing, web design, email marketing and other small-business services. The designers on board seem to be very friendly, professional, experienced, and committed to ensuring your logo design is tailored to your needs. Unlimited design revisions are included in the Silver, Gold and Platinum packages.
Price
*Prices last updated May 2018
Portfolio/Experience
Deluxe’s team of designers each have an average of 14 years’ experience in the industry; leaving you feeling assured that you’re dealing with a great team of talented professionals. The entire team is in house and you can feel the extra attention detail when compared to other online logo design services. The portfolio also presents a range of high-quality logo designs, so you also have a variety of choices.
Contract Terms
The site includes a comprehensive directory of terms and conditions, policies and service agreements for every aspect of the logo design and brand creation services. It’s very well documented, covering everything you’d need to know before going ahead, including your obligations as a customer, payment terms, refunds and warranty. The staff is also very responsive if you need to get in touch.
Customer Service
Deluxe has a variety of ways to get in touch, including by phone, email and an online form. To start you can fill in a short form about your logo design needs and wants, and Deluxe will work to find you a strong match from its team of skilled designers. You can also contact a customer support agent Monday-Friday, from 7am to 7pm CT. The company offers a 100% satisfaction guarantee and has an impressive rating of 9.5 out of 10, from TrustPilot.
Design Process
Deluxe promises a fast turn around and says that it will present you with a range of logo choices from its professional designers, along with multiple revisions. It promises initial logo designs following your brief, within 5 days. This is a good turnaround time for what seems like a solid, quality service.
Conclusion
Deluxe offers a truly personalized, professional service that can help your brand gain instant recognition. The design process is transparent and allows for unlimited revisions and changes. Deluxe seems passionately dedicated to customer satisfaction with generally positive reviews and a 100% satisfaction guarantee.
