About GEM Medical Alerts
GEM Medical Alerts boasts 20+ years of experience in the medical alert industry. It uses this experience to deliver quality medical alert monitoring solutions with a focus on everyday useability. The company prides itself on its low prices, and it offers 24/7 emergency monitoring across the board.
Both cellular and landline devices are available, which makes it super easy for you to add protection at home and on the go. It’s simple to set up, and the in-house Customer Care Team is always available to assist you if and when required.
Best For
- Seniors with mobility issues
- People with disabilities
Monitoring Services
GEM Medical Alerts offers 24/7/365 monitoring across all 50 US states through multiple UL-certified call centers. This means that the operators have extensive medical alert monitoring training, and that you can rely on them to respond appropriately in the case of an emergency.
Upon pushing the HELP button on your device, you will be connected immediately to a local operator. They will be able to access your profile, which includes contact information for your friends or family. If necessary, the relevant people will be notified of your emergency.
With the optional fall detection add-on, a monitoring agent will be notified automatically if you suffer a fall and are unable to manually press the HELP button. GPS information is provided to help emergency services locate you, and the monitoring agent will relay the appropriate information as required.
Product Features
GEM Medical Alerts offers three products, all of which are backed by a suite of attractive features. We’ve outlined the most noteworthy below.
GEM Cellular Classic
This simple device is super easy to set up, can be used anywhere with AT&T cellular network connectivity, and doesn’t require a physical phone line. It includes a backup battery with a minimum of 24 hours of charge, which is handy if you suffer a power outage.
Another useful feature is the test button, which enables you to test your device occasionally and ensure it’s working the way it should. The base station can be paired with up to 16 other devices, such as wall buttons and fall detection pendants, and the LED display makes managing these straightforward.
GEM Mini Go
This on-the-go product comes with GPS compatibility and cellular connectivity, making it the perfect device for active users. The rechargeable battery boasts four days of charge, and the entire device comes in at under two ounces.
What’s more, it’s a water-resistant device with an IP57 rating, which indicates a high level of waterproofing. It’s listed and approved by the FDA, and it comes with a built-in speaker that enables two-way conversation in an emergency. The current version is only compatible with the AT&T LTE cellular network, but a Verizon version is coming soon.
GEM Duo Combo
The GEM Duo Combo is a combination system that delivers features from both the Mini Go and the Cellular Classic. It includes GPS location technology and runs on the cellular network.
Like the Mini Go, the Duo Combo is a wearable device. However, it can also be paired with add-ons like the wall button, wearable wrist device, and fall detection device. It weighs just under two ounces.
Optional Add-Ons
There are various optional add-ons you can purchase to add to your GEM Medical Alerts system, including extra wall buttons that you can place around your house. The fall detection pendant is great for users with mobility issues, and there’s even a Lock Box that you can use for keeping a key to the premises outside of the house.
Customer would have a combination to the Lock Box, which GEM operator would give 1st responders to get into house without breaking down the door if customer is unresponsive. After use, customer could change combination and provide operators with a new code.
Installation Process
Setting up your new GEM Medical Alert system is a very straightforward process. Professional installation isn’t required, and all devices are programmed and ready to go when you receive them.
All devices come with comprehensive installation and quick-start guides. The Classic’s base station simply requires connecting to a power outlet; as it uses the cellular network, there is no need to plug it into a phone jack. The Mini Go and Duo Combo can be used out of the box, but they may need charging.
GEM Medical Alerts Customer Support
If you need to speak to the GEM Medical Alerts team, you can reach out via phone or online contact form. The support team works Monday to Friday, 8am to 6pm for non-emergency queries. 24/7 emergency support is available through your medical alert system when you have a subscription.
You will also receive comprehensive user manuals and simpler quick-start guides when you purchase a system. These include information about installation, testing, and more.
Pricing & Special Offers
GEM is a relatively affordable option, with the GEM Classic starting from just $19.99 per month. However, this option does come with a $44.99 activation fee. The GEM Mini Go comes in at $33.99 per month, while the GEM Duo Combo has a higher monthly fee of $44.99.
If you decide to go for optional wall buttons or fall detection, you will pay an extra $4.99 and/or $9.99 per month respectively. A lock box is available for $3.99 per month, and you can gain extra peace of mind with insurance that covers your devices for $4.99 per month.
There are no long-term contracts, and you can take advantage of a 30-day money-back guarantee if you aren’t satisfied with the system. You will also benefit from free shipping, and you can get one month free if you pay for a year up front.
Bottom Line
GEM Medical Alerts stands out as an attractive medical alert monitoring company. It offers versatile solutions that run on the AT&T cellular network, which means that they can be used anywhere that there is network coverage.
GEM’s on-the-go and at-home devices are another major plus. The at-home option is affordable and can be used with additional wall buttons and a fall detection pendant, while the on-the-go devices are GPS enabled and can be used anywhere with cellular connectivity.
24/7 monitoring is provided through a network of US-based monitoring centers. Help can be accessed at any time, and the GEM monitoring team will notify emergency services or your family/friends as required.
Overall, GEM offers affordable medical alert monitoring solutions backed by a range of attractive features. There’s even a 30-day money-back guarantee that you can take advantage of to test the company and see if you’re happy with its service. Definitely an option worth considering!
