Philips Lifeline Review (2024)

Lifeline Visit Site

How Lifeline Works

Lifeline sells three basic types of devices depending on where they will be used. For home use, it’s the HomeSafe system, and the alternative is the GPS-enabled On the Go system. Their most advanced system is the Smartwatch. 

HomeSafe

HomeSafe is a product designed for at-home use. A base station provides two-way communication with Lifeline monitoring center. It comes with a help button that can be worn around your neck as a pendant or on your wrist as a bracelet. The wearable devices give the system a wide range, so you can send alerts from anywhere in the house, not just near the base communicator. The help buttons are also waterproof, so you can wear them in the shower. 

HomeSafe comes in several configurations. The base communicator can support landline and cellular connections (at different prices depending on your choice). 

On the Go

Lifeline’s On the Go system is for home and on-the-go use. It comprises a charging station and all-in-one help button and communicator, which you wear around your neck. If you press the button, you’re connected to the Lifeline monitoring center and can speak directly to a trained care specialist. 

The wearable device comes with fall detection technology (service available as an add-on), and the pendant is waterproof, so you can summon help from your shower. It features Advanced GPS locating technology, so you can get help wherever you are. 

Lifeline Optional Features & Accessories

Each Lifeline system is self-contained and doesn’t need add-ons, but the company does offer three accessories you can connect to your medical alert system.

Lifeline Installation & Setup

Installing Lifeline’s medical alert systems is quick and easy. Each system arrives in a box containing all necessary components, with instruction guides right on top. Instruction videos are also available on the company website. The setup process varies depending on which Lifeline device you selected. 

Home Systems

HomeSafe devices can be used with a standard (landline) phone service or with a cellular (wireless) service. To set up HomeSafe Landline through your home phone line, all you need is a power outlet and a phone jack. You should then:

1. Choose a location for the base communicator.
2. Plug in the power cord and slide the communicator’s power switch to ON. 
3. Plug the phone cord into the wall jack.
4. Connect your phone to the communicator. 
5. Press the emergency button and run a test call.

Cellular Systems

On the Go devices (and HomeSafe Cellular systems) are even easier to set up. To activate, press the emergency button on the device. After that, simply plug the mobile device into the charger when the battery runs low. 

The above instructions are simple enough, but if you don’t feel confident doing it yourself, Lifeline will recommend local providers or send a Lifeline technician to install your system for a fee. 

Lifeline Monitoring Services

Lifeline has monitoring centers throughout the US and Canada, staffed 24/7 by nearly 200 care specialists whose job is to answer your calls within an average of 12 seconds.Lifeline operators comply with Health Insurance Portability and Accountability Act standards, each receiving training in geriatrics, safety, and stress management. 

The My Lifeline app that comes with each system enable you to access assistance, track system usage, and make account updates. You can contact support, test the system, update the contact list, connect to support for troubleshooting, check battery status, manage emergency contacts, and more

Lifeline Contracts - Warranty & Insurance

All Lifeline devices and services are based on a monthly payment. They don’t require a contract and can be canceled at any time. 

On the Go pendants are water-resistant and require adequate cellular coverage. Pendant coverage is subject to the device location, environment, equipment, and facility conditions. Protection plan covers a one (1) time replacement of your main system and up to two (2) buttons due to loss or damage during any 12-month period. 

My Lifeline App

Additional fees may apply for added features. Prices may vary outside the U.S. Free shipping offer available only on semi-annual and annual plans. Free lockbox offer available only on annual plans. 

Lifeline Customer Support

If you have questions about Lifeline’s devices or services, the Customer Support page on the company website has instructions for setup, troubleshooting, billing support, shipping, and returns, as well as extensive FAQ pages. You can also complete a form to be contacted by a representative within 1-2 days, or contact the Customer Support team at 800-635-6156 8am-8:30pm EST, and Saturday 10am-4pm EST. Response time is usually immediate during those hours. The Lifeline Blog is also a useful and updated resource for education, support, and health tips for seniors.

Lifeline Plans - Packages & Pricing

HomeSafe systems (for at-home use) cost $29.95 to $58.95 per month, depending on features, plus a $19.95 shipping cost and a $50 one-time activation fee. On the Go systems (to protect you at home and when you’re away) cost $49.95 per month, plus a one-time device fee of $99.95. 

*  Purchasers of HomeSafe Standard systems can upgrade to include AutoAlert fall detection at a later time, for an additional $15/month. 

Lifeline Visit Site

Bottom Line

Lifeline is one of the oldest and most trustworthy providers of medical alert systems. Its devices are sturdy and durable, and the availability of fall detection and simple month-to-month pricing makes it a good choice for you and your caregivers.

The company values the wearers of its devices, but it also provides resources for caregivers, which few other medical alert systems do. The North America-based monitoring services are reliable and first-class, and the ability to respond in multiple languages is a bonus. All in all, we consider it excellent value for anyone looking for a medical alert system.