Neighbor Review

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Neighbor at a Glance

What Services Does Neighbor Cover

Neighbor is a platform that connects people who need storage space with people who have storage space. Neighbor is not a professional storage facility, although some professional storage providers do list their facilities on the Neighbor platform.

What this means is that Neighbor is great for storing away everything from a few boxes to a car or RV, but you’ll have to do all the work yourself. If you want white-glove service or transportation, then you’ll need to use a professional storage service. But if you’re looking for a self-storage solution, then Neighbor is a lot cheaper than a traditional, secured storage facility.

Neighbor Facility Features

The Neighbor platform has thousands of listings, with pretty much every type of storage space imaginable. On the Neighbor home page, enter your location to begin searching for listings in your area. 

Neighbor Facility Features

Due to the freedom of the platform, Neighbor features range from very basic to more elaborate. For instance, you may find quite a few empty lots but you may also find secure air-conditioned basements.

You can filter by:

• Storage type. Self storage or vehicle storage
• Size. For self-storage: small (less than 10’ x 10’), medium (10x10 to 15x15), and large (15x15 and up). For vehicles: type in width and length.
• Price: Use the toggle function to set a minimum and maximum range

Features vary from space to space, and may include things like:

• Climate-controlled storage

• Drive-up access
• First month discount

Click on a storage unit to see details such as:

• Size
• Height (for vehicles)
• Access (e.g. daily, twice a month
• Visiting hours (e.g. evening, 24/7)

Neighbor Security

You get what you pay for, and one thing Neighbor doesn’t provide is the security of the professional storage facilities. You won’t get electronic gates, 24/7 security, or cameras with Neighbor. However, Neighbor’s renter guarantee offers you up to $25,000 protection for as long as your stuff is stored away at a qualified Neighbor host.

The renter guarantee protects:

• Damage to qualified items or vehicles
• Theft of qualified items or vehicles

It does not protect:

• Any item that isn’t properly disclosed upon reservation
• Prohibited items as detailed in the Neighbor terms of service
• Cash, securities, jewelry, artwork, and collectibles
• Property damage caused by host negligence
• Any vehicle that is not properly registered and/or insured according to local laws
• Move-in or move-out from the reserved space
• Any claims that do not strictly follow Neighbor’s resolution process as defined in the terms of service

Other Neighbor security features include:

• Vetting and peer-to-peer feedback. All hosts are vetted by Neighbor, and you can see what previous users think of the host by clicking on their profile – just like on Airbnb.
• Secure messaging. Messaging through Neighbor’s website or mobile apps allows you to communicate with hosts without sharing private contact information – again, just like on Airbnb.
• Scam prevention. Neighbor has a multi-layer defense strategy, including photo ID and phone and email verification.
• Host guarantee. Neighbor protects its hosts with $1 million of general liability protection.

Neighbor Storage Unit Details

Like any marketplace, Neighbor is only as good as what people are willing to offer on the platform. In big cities like New York, LA, and Chicago, it’s quite possible to find dozens or even hundreds of different storage units within a few blocks. In smaller cities, you may have to broaden your search to find a suitable storage space.

Just to give an example of what’s available, in a search of Salt Lake City (which we selected because Neighbor is based nearby in Lehi, Utah), we found hundreds of storage spaces ranging from very small (e.g. 4 x 4 room, 10 x 10 attic) to medium (e.g. 15 x 15 room, 12 x 15 shed) to large (e.g. 60 x 85 basement) to spaces for vehicles (e.g. 25 x 10 unpaved lot, 15 x 17 garage, 40 x 10 driveway).

How Much Does Neighbor Cost?

The price of a Neighbor storage unit depends on a range of factors, including the host’s location, the size of the storage unit, access hours, and other features such as climate control. Here’s a breakdown of the average price per month of Neighbor storage units in a few different locations across the US.

Neighbor Rental and Leasing Options

Like everything with Neighbor, the rental and leasing options vary from host to host. Simply click on a host’s profile page to find out all the terms and conditions of using their storage space.

Neighbor Customer Service

Neighbor's customer support team is available via chat, email, or phone. The Neighbor website has an extensive FAQ section where you can find answers to questions on various topics such as security and billing.

Phone: 801-653-0264

Headquarters: 2500 W Executive Pkwy, Suite 150, Lehi, Utah 84043

Neighbor Visit Site

What Are People Saying About Neighbor

“The storage rates are 50% lower than anywhere else I could find, and I was able to reserve my unit weeks in advance.” – Lindsey, Provo, Utah

“Going from Idaho to Texas my car broke down. I need it to get back home ASAP and I couldn't take the car with me. I googled storage companies and found Neighbor. I was able to find a safe place to leave my car while I found a way to bring it home. Host was super friendly and helpful. I will definitely use Neighbor if needed.” – Alberto Carlos Pérez Escalante

“I had an amazing experience with my host but It sucked that I only wanted the storage for one month. I didn’t know you needed to say cancel. As a user it should be clearer in the future for deadlines and dates.” – Christie Rechin

Bottom Line

By applying the peer-to-peer marketplace model to storage, Neighbor is making storage units more affordable and more accessible than ever before. Like Uber, Airbnb, and other marketplaces, it may take time for Neighbor to gain widespread acceptance, but once they do this could be a game-changer for the storage unit market.