In a Nutshell
pros
- All plans include 24/7 roadside assistance
- A+ Rated and Accredited by the BBB
- Multiple plan options to choose from
cons
- Does not administer policies directly
- Fee for transferring your policy
CARCHEX at a Glance
Coverage
Additional Benefits
Repair Options
Customer Service
Offers
CARCHEX Plans
CARCHEX has protection plans with 5 coverage levels: Titanium, Platinum, Powertrain Plus, Powertrain, and Extra Care. These plans are not directly administered by CARCHEX but are offered by American Auto Shield. As a result, there’s no easy way to know what parts are covered by any plans within a coverage tier. You’ll need to contact CARCHEX for more information about your specific options.
One thing that is standard across all CARCHEX plans is 24/7 roadside assistance. This includes towing, car rental, trip interruption, and gas delivery, no matter what plan you choose.
Optional Add-Ons
CARCHEX offers optional add-ons for its extended warranty plans. Contact CARCHEX for more information.
Plan Exclusions
Exclusions from your coverage will vary based on your policy and provider. CARCHEX offers coverage for vehicles with up to 250,000 miles on the odometer.
CARCHEX Plan Pricing
You’ll need to contact CARCHEX for a quote to get information about plan pricing. Prices can vary widely within coverage tiers, coverage terms, and mileage options and are priced based on year, make, and model. Broadly speaking, expect to pay between $200 and $750 per year in premiums depending on your coverage level and the condition of your vehicle. CARCHEX does offer payment plans, enabling you to pay for your plan in installments over 6, 12, 18, or 24 months. In addition, all plans come with a 30-day money-back guarantee.
How to file a claim with CARCHEX
When your car breaks down or you need a repair, you can bring it to any licensed repair shop in the US. All CARCHEX plans pay the repair shop directly, so the only money you need to pay out of pocket is your deductible.
The process for filing a claim will depend on the specific company that administers your plan. For most providers CARCHEX works with, you can simply provide the repair shop with your warranty plan information and they’ll contact your plan provider directly for payment.
Is CARCHEX Legit?
CARCHEX is accredited by the Better Business Bureau and has an A+ rating with the agency. The company also has over 1,400 reviews on Trustpilot, 70% of which are 5-star reviews.
What’s Unique About CARCHEX?
What makes CARCHEX unique is that they offer multiple different vehicle service plans. You can get the plan with the best coverage and price based on your needs. CARCHEX’s sales team is very knowledgeable about what each plan includes.
Help and Support
CARCHEX’s customer service team is available by phone and live chat 9AM–9PM (ET) Monday-Friday and 10AM-7PM Saturday. We got in touch by live chat and were connected with an agent in under a minute. CARCHEX also has an FAQs page on its site that explains more about how extended auto warranties work.
Bottom Line
CARCHEX offers vehicle service contracts with 5 different plan options with varying coverage levels. The different plans enable you to choose the coverage that’s best suited for your car’s needs. All plans include 24/7 roadside assistance. You can pay for plans month to month and you’re covered by CARCHEX’s 30-day money-back guarantee.
