Empire Auto Protect Car Warranty Review 2024

Empire Auto Protect Visit Site

Overview

Empire Auto Protect at a Glance

What is Empire Auto Protect?

Empire Auto Protect is a car warranty provider that helps make unexpected vehicle repairs less stressful. Because car insurance generally only covers collisions or accidents, manufacturers usually offer a warranty on their new vehicles. But once it expires, you’re left unprotected if you have a problem with your car—and could be on the hook for hundreds or thousands of dollars worth of repairs. 

A car warranty plan from Empire Auto Protect, however, will cover you for certain types of mechanical breakdowns, component failures, and other necessary repairs that insurance won’t pay for. It also offers benefits like 24/7 roadside assistance and car rental, for added peace of mind.

What’s more, the company allows you to choose your own mechanic, so you can work with someone you’re comfortable with. Once the work is done, you don’t need to worry about a complicated claims process, either.

Empire Auto Protect offers three different plans—Silver, Supreme, and Titanium. Here’s a closer look at each plan and what it covers.

Optional add-ons

The company offers rim and tire protection as an add-on, which covers damage from nails, potholes, and more. Some of the common industry add-ons like trip interruption and roadside assistance are included in Empire Auto Protect’s plans.

Plan exclusions

The company doesn’t list any exclusions on its website, but those common to the industry are routine maintenance, normal wear and tear, and damage resulting from an accident.

Note that there’s a 30-day waiting period with Empire Auto Protect, so anything that happens before those 30 days pass won’t be covered.

Is Empire Auto Protect Safe and Reliable?

Yes, Empire Auto Protect is a safe and reliable company to work with. It has covered thousands of vehicles over the years and paid millions of dollars worth of claims. The company has a decent 3.9-star rating on Trustpilot, with many reviews praising the company for a quick and straightforward signup and claims process.

How Empire Auto Protect Works

The service works by helping you cover the cost of auto repairs on covered components. If something goes wrong with your vehicle, consult your plan and reach out to the company to make sure it's covered. Once you get the go-ahead, you can get the work done at any shop nationwide, submit your claim, and wait for a response from Empire Auto Protect.

How to Get Started With Empire Auto Protect

To get started, you can either speak with an agent directly by calling 888-345-0084 or visit the Empire Auto Protect website. To begin the process online, fill out the quote form, and an agent will reach out to you by phone.

During your call, you'll start by giving the agent some details about your vehicle. They will then explain your options so that you can arrive at a warranty plan that works for you. It would be nice to be able to handle the process entirely online, but it’s still fast and easy to get started.

How to file a claim with Empire Auto Protect

Filing a claim online with Empire Auto Protect is clear and straightforward. On the website, click “Claims” from the top menu to access the form. You’ll then need to provide the following information:

• Date of the claim

• Your name

• Vehicle identification number (VIN)

• Current mileage

• Whether it was towed or driven in

• Description of what occurred

• The year, make, and model of your car

• Shop name

• Phone number and email of service advisor

• The estimate/diagnostic file

After completing the form, press “Submit Now” to send the claim, and the company will attend to it. I like how streamlined the system is and how quickly you can file a claim.

Empire Auto Protect Customer Service

You can access customer support by filling out an online form or sending an email to info@empireautoprotect.com. The company doesn’t promise a specific return time but says it will get back to you as soon as it can.

You can also reach out over the phone at 888-345-0084. I was able to get connected with an agent in seconds.

Customer service hours are 9am-6pm (ET) on Monday-Friday, and 9am-1pm on Saturdays. You can also consult the FAQs section on the website, where you’ll find information about how to file a claim and what’s covered by your service plan.

Is There an Empire Auto Protect App?

No, Empire Auto Protect doesn’t have an app.

Empire Auto Protect Pricing

How Much Does Empire Auto Protect Cost?

Plans start at a relatively affordable $69 a month. To get detailed information and exact pricing for your vehicle, you should request a quote from the company. To fill out the quote form, you need to provide the following details:

• Your name

• Phone number

• Email

• ZIP code

• Vehicle information (make, model, year, and mileage)

Car warranty pricing generally depends on factors like the vehicle’s make, model, and age, as well as its mileage and history. The type of coverage you go with, and how extensive it is, can also help determine the price.

Optional add-ons

The company offers rim and tire protection for $799.

Empire Auto Protect Alternatives

How Does Empire Auto Protect Compare to Other Car Warranties?

Empire Auto Protect vs Endurance

Empire Auto Protect features only a 30-day waiting period, whereas with Endurance it’s 60 days for most plans. Endurance is generally more expensive, but exact pricing depends on your vehicle and unique situation. Both companies include benefits like roadside assistance and trip interruption in every plan, though Endurance does have more optional add-ons.

Empire Auto Protect vs American Dream Auto Protect

Both Empire and American Dream Auto Protect have three plans that offer 24/7 roadside assistance. American provides around-the-clock service compared to Empire’s regular business hours, but Empire offers more freedom when it comes to choosing where you get repairs done. American Dream Auto Protect requires payment upfront, while Empire Auto Protect has more flexible payment options.

Empire Auto Protect vs autopom!

Both Empire Auto Protect and autopom! provide quotes over the phone, but autopom! is a third-party warranty retailer rather than a direct provider like Empire Auto Protect. The service hours are similar, though Empire offers support on Saturday. autopom! has slightly better reviews on Trustpilot, but it’s generally a little more expensive.

Empire Auto Protect Visit Site

Bottom Line (Is Empire Auto Protect Worth It?)

Empire Auto Protect is a good option for drivers who want a clear and straightforward car warranty plan. Making claims is easy, and 24/7 roadside assistance is included in all plans. You can also work with any repair shop or dealership you want. While I would like to see more pricing details on the website and a way to get a quote online, the company is still worth considering.