In a Nutshell
pros
- Huge USA-wide partner network
- Devices available from variety of hearing aid manufacturers
- Flexible financing options are available
cons
- No live online chat support options
- The purchase process could be a little confusing for some
hear.com at a Glance
Products
Features
Accessibility
Customer Support
Offers
hear.com Hearing Aid Brands
hear.com offers their own impressive Horizon hearing aid line and a wide range of hearing aids from other world-leading manufacturers. Prices vary depending on the type of device you need and your level of hearing loss.
hear.com
hear.com launched its own Horizon line of hearing aids in 2021. Equipped with state-of-the-art features, the Horizon Mini Go is their top behind-the-ear rechargeable hearing aid that keeps people effortlessly connected and on the go all day. A cutting-edge Speech Boost feature and the 360-degree Panorama mode ensure you hear what’s directly in front of you, and around you, all with a quick, discreet tap of the app. The Go can be charged at home or on the go, has Bluetooth connectivity, and is appropriate for all levels of hearing loss.
Another option is the extremely discreet Horizon Mini X, one of the smallest hearing aids in the world. It sits unnoticeable inside your ear and offers an impressive level of crystal-clear sound. The Mini is best for those with mild to moderate hearing loss who want the best hearing experience in a nearly invisible package. You’ll have access to features like Speech Boost and a Relax Mode for when you’re ready to wind down from it all.
Signia
Signia’s range of hearing aids includes a selection of in-ear and behind-the-ear devices. It uses leading proprietary technology to deliver optimum speech clarity across the board.
Oticon
Oticon has been a leader in the hearing space for over 115 years, and it continues to remain at the forefront of the hearing aid industry. There are 6 product lines available, with solutions for everything from mild to severe hearing loss.
Phonak
Swiss hearing aid manufacturer Phonak is dedicated to delivering the latest in hearing aid technology. It distributes its products through a global network of partners, including hear.com.
Starkey
As one of the USA’s largest hearing aid manufacturers, Starkey naturally offers a wide selection of devices for all types of hearing loss. These include modern AI-based devices that combine hearing aids with various other technologies.
ReSound
ReSound offers a range of hearing aids focusing on “Smart Hearing.” These devices combine mobile technology, audiology, connectivity, and design to ensure you’re getting the best experience possible.
Unitron
Unitron made its name as one of the first companies to digitize hearing aids in the 1990s, and it remains at the forefront of the industry today. Numerous devices are available through hear.com, catering to various budgets and levels of hearing loss.
Widex
Denmark-based hearing aid manufacturer Widex is one of the largest brands in the space. It sells its range of versatile products in more than 100 countries across the globe, including through hear.com’s network of hearing specialists.
Rexton
As the first company to introduce hearing aid features such as Bluetooth connectivity and waterproofing, Rexton remains technologically competitive. It offers a range of in-ear and behind-the-ear devices suited to all levels of hearing loss.
hear.com Additional Services & Products
hear.com works with a network of more than 1,600 partners spread across the United States. Because of this, the selection of additional services and products on offer can vary significantly. In general, you can expect to have access to device-specific accessories, full manufacturer's warranties, and a range of audiologist services. Reach out to hear.com to find out more.
How Do I Purchase from hear.com?
hear.com doesn’t directly sell hearing aids, but they will guide you through the process to make it easy. All devices are sold through the company’s network of hearing specialists, and the hear.com team will connect you to one of their care providers near your home.
To start the supportive process, you just need to complete a short online questionnaire. You’ll be asked a range of questions about why you’re considering purchasing hearing aids, whether you’ve used them in the past, what your budget is, and if you need financing. You’ll then be asked to enter your zip code, phone number, name, and email address.
This information is important because you’ll receive a call from the team to discuss your needs soon after submitting the questionnaire. This enables hear.com to then connect you with one of their local partners for a hearing test.
It’s worth noting that remote video appointments are available with some partners, which will be an attractive option for many people.
hear.com Payment Options
If you decide to use hear.com, you will benefit from various payment options. These will vary depending on the partner you connect with, and there are financing solutions for those with a good credit score.
These payment plans are available directly through hear.com. Interest-free financing is on offer if you pay the entire amount within the first 12 months. Also, 24, 48, and 60-month terms are available as long as you’re able to get credit approval.
Service and Support
If you would like to speak with a hear.com team member, you can reach out via phone or email. Support hours are not listed on the hear.com site but you can also request a callback if you would prefer. There’s a great selection of self-help resources available via the company website, including numerous FAQs, product guides, and a range of informational articles.
It’s worth noting, though, that much of the post-sales support you receive will be from the hear.com partner you’re connected with. They will provide full technical support, and the cost and level of service can vary between partners.
How to Get a Refund from hear.com
hear.com offers a full 45-day money-back guarantee, enabling you to request a refund if you aren’t satisfied with your new hearing aids. Simply call 888-780-3450 to speak with a team member and discuss the best option for returning your hearing aids. Follow the provided instructions, and you should receive a full refund within 2 to 3 days of processing (up to 4 or 5 weeks if you made payments through a financing partner).
The Bottom Line
If you’ve struggled with poor hearing for some time, reaching out to a hear.com specialist could be just what you need. You will be connected with a local hearing expert who will help you develop the best hearing aid solution for your needs. Along with the wide selection of hearing aids on offer, you will benefit from flexible payment options, full manufacturers’ warranties, and a 45-day trial period.
FAQs
Is hear.com a reputable company?
Yes, hear.com receives resoundingly positive online reviews, and it prides itself on providing custom hearing solutions for all types of hearing loss.
How does hear.com work?
The hear.com team will connect you with a partner hearing specialist in your local area. Following an initial consultation, a hearing aid model will be recommended and, if you decide to proceed, fitted for you.
What is the best hearing aid on the market?
It’s impossible to identify any single best hearing aid. Everyone has different needs, and the hear.com team will be able to help you start the process of identifying the right option for you.
How much does hear.com charge?
hear.com doesn’t charge any direct fees. The hearing aids it distributes range from $1,600 to $6,500 per pair, which includes all initial fees.
Does hear.com offer financing options?
Yes, financing is available. Pending credit approval, you can choose from 12, 24, 48, or 60-month terms.
