Lorex Visit Site

Overview

Lorex at a Glance

What is Lorex?

Lorex is a technology company offering innovative smart home security solutions for over 30 years. It develops home-monitoring products that you can install on your own, giving you peace of mind when you leave the house that your property will be safe. Moreover, you can view who’s outside your door or record video footage of visitors and delivery agents at your front porch and watch it from other locations.

Plus, you can buy video cameras and other home safety products directly from Lorex’s online store. The company is an industry leader in providing 4k video resolution and other cutting-edge security features, which help you watch over your loved ones and personal belongings.

Lorex features

Lorex offers a number of features and services, detailed below.

24/7 monitoring

With Lorex, you can monitor your home 24/7 and receive notifications when the system detects movement outside.

Security cameras

Lorex offers several types of indoor and weatherproof outdoor security cameras.

• Analog cameras: Connect to a Digital Video Recorder (DVR) to record videos around the clock.

• Wire-free cameras: These are battery-operated and transfer the recording remotely to a hub or DVR.

• IP cameras: Connect to a Network Video Recorder (NVR) to record videos 24/7.

• Smart home WiFi cameras: These have onboard storage for recordings.

• Pan-Tilt-Zoom (PTZ) cameras: These can pan and tilt at rapid speeds, with a full 360° rotation and optical zoom, making it easier to monitor large areas.

Motion sensors

If you don’t wish to have video cameras due to privacy concerns, you can opt for Lorex motion sensors, which come with a standalone sensor hub plus the sensors. They detect heat signatures moving about in or outside your house.

Automated locks

Lorex has smart locks—with two layers of encryption—that can add extra security to your home. The locks connect to a mobile app via Bluetooth, and you can auto-unlock the door.  

Video doorbells

The video doorbell security camera enables you to secure your front door 24/7 and talk to any visitors while you’re in a different location.

Smart home integration

The Lorex Smart Home Security Ecosystem helps you stay connected to your home-safety devices and manage them from anywhere. It connects to the Lorex app, maintaining your access on the go, and it provides alerts, motion detection, security lighting, smart deterrence tools like sirens, and voice control capabilities with its integration with Amazon’s Alexa and Google Home.

Is Lorex Safe and Reliable?

Lorex has a 4.2 out of 5 rating on Trustpilot and an A+ rating on the Better Business Bureau (BBB). The company has been in business for 32 years, showing its dependability and experience in the home security field. The service is reliable, and Lorex’s support page displays alerts and notifications if there’s an issue with its system.

Based on what I saw on the review pages, Lorex’s service team was responsive to customer complaints and attempted to contact them to resolve the problems raised.

Additionally, Lorex makes a security and privacy commitment to its customers. It provides cybersecurity training to its staff and reviews and updates security controls. Furthermore, it safeguards customer information by keeping recordings and live videos private, ensuring your stored personal data is for your eyes only and avoiding tracking your location.

How Lorex Works

Security services

As a do-it-yourself (DIY) solution, Lorex enables you to custom-design your home security. You have state-of-the-art products for video recording, motion detection, smart lighting, alerts and notifications, and more. 

You can use two-factor verification to log in to your account and manage your devices. It encrypts data in transit, so you don’t have to worry about a cybercriminal intercepting your recordings. Plus, there’s a Privacy Mode feature that switches off your Live View video. 

The security system includes products with deterrence features. For example, some cameras come with sirens and warning lights.

Monitoring services

Lorex provides continuous monitoring and response options through its Smart Home Security Center. You can buy standalone security products or bundled solutions with preset products like a certain number of cameras or a doorbell included. 

The Security Center enables you to monitor your home 24/7 or share access with your friends and family to watch over your house when you’re away.

Mobile readiness

You can manage Lorex through its mobile applications, available for download in the iOS and Android app stores. 

How To Get Started With Lorex

Initial consultation

As it’s a DIY solution, there’s no need to schedule an appointment or ask an installation expert to visit your house. The setup process is straightforward, and Lorex provides detailed product manuals to help you with installation. 

You can either buy Lorex products from an authorized retailer or create an account and buy from Lorex’s online store. The account setup process is quick and straightforward, even for the non-tech savvy. You just need to fill in your name, email, and password and agree to the terms and privacy policy.

Installation and add-ons

You can shop the Lorex website to customize your home security, adding products like PTZ cameras or smart locks to enhance your protection. The company also offers bundled product options, which may help you save money.

Each product comes with a manual, but you can check the website for other support resources on the items you buy. For example, if you get a camera, you’ll receive detailed installation tips on where to position the devices, cover points of entry, remove obstructions, protect cables, and power the cameras.

Lorex Customer Service

Customer support is available via phone, email, chat, FAQs, and a knowledge base. I found the customer service agents friendly, informed, and helpful. I got a response within a minute via phone, a few minutes via live chat, and a couple of hours via email.

Phone support is multi-lingual—English, Spanish, and French—from 8am to 8pm (EST), Monday to Saturday, and 12pm to 5pm (EST) on Sunday. Technical support is Monday to Friday, 10am to 9pm (EST).

Chat support is available Monday to Saturday, 8am to 8pm (EST), first via a chatbot and then with an agent. The FAQs are informative, and the knowledge base has extensive resources, such as manuals, videos, and product compatibility tools.

How To Cancel Lorex’s Service

To cancel Lorex’s service, contact customer services or the sales team and let them know your intentions so they can guide you through the process. Lorex’s Refund Policy highlights various reasons for canceling contracts and whether a refund will be possible if you return the goods in good condition. 

Also, if you’re canceling a product order, call customer agents or log in to your Lorex account and stop the order online. You won’t be able to cancel the order if the product has already been shipped.

Is There a Lorex App?

Lorex has four mobile apps—the Lorex app, the Lorex Pro app, the Lorex Cloud app, and the Lorex Cirrus app—each enabling you to see live views from anywhere in the world, watch playback of past events, track all motion events, save snapshot and videos directly to the app for safekeeping, and set camera or system settings. Furthermore, you’ll receive real-time alerts and multi-system support.

The App Compatibility Tool helps you download the right app for your product or recorder type. Here are the key differences between the apps:

• Lorex app: Home security system

• Lorex Pro app: Security for home and professional settings

• Lorex Cloud app: App for professional security systems

• Lorex Cirrus app: Wire-free camera security system

The Lorex home app has a 4.6 and 3.9 rating on the Apple and Google app stores. I was impressed by the app’s excellent features for monitoring the home, and it was straightforward to use. However, I agree with recent reviewers that the latest update has created a lot of issues, for example, preventing notifications from displaying.

Lorex Pricing

How Much Does Lorex Cost?

Lorex doesn’t have any monthly or annual subscription fees. It sells its branded home security products at various prices through its online store or authorized dealers. You can spread your payments using financing options, such as Klarna for US and Affirm for Canadian customers. 

Moreover, the sales team at Lorex offers Best Price matching, meaning they will reduce the amount you pay for a product if an authorized retailer is selling the product at a cheaper cost than the price on the Lorex website.

The company provides a limited warranty for one year, but you must comply with certain obligations to get repairs and replacements. For example, you shouldn’t use products from other companies with your Lorex hardware. You can return all products within 30 days of purchase, but you’ll have to pay the return shipping fees and bear the risk of shipment loss.

Optional add-ons

Here are a few examples of additional products that can be added to improve the service:

• Doorbell Power Adapter - $24.99

• Lorex WiFi Chime Box - $49.99

• Micro USB Power Cable - $19.99

• Accessory Battery Pack - $49.99

• Surveillance-grade Micro USB - $22.99 to $64.99

• Range Extender - $79.99

Lorex Alternatives

How Does Lorex Compare to Other Home Security Services?

Lorex vs ADT

ADT and Lorex both offer top-notch security devices, smart home integrations, and motion sensors. However, Lorex has a better warranty offer of one year compared to ADT’s shorter 90-day warranty. Lorex charges per product, and there are no monthly fees, whereas ADT offers a range of hardware plus monitoring plans starting at $28.99 per month. 

Lorex vs Vivint

While Vivint has a cheaper monitoring plan than its rivals, Lorex doesn’t charge for monitoring. Vivint falls short because it has no money-back guarantee, and its warranty is only for four months. On the other hand, Lorex has a 30-day money-back guarantee and a one-year warranty.

Lorex vs Simplisafe

Similar to Lorex, SimpliSafe doesn’t require a long-term monitoring contract and offers DIY installation. Both have a one-year warranty on most of their products and a decent money-back guarantee of 30 and 60 days, respectively. Finally, Simplisafe charges a monthly fee, whereas Lorex doesn’t.

Lorex Visit Site

Bottom Line (Is Lorex Worth It?)

Lorex is a top-notch home security option that’s been around for three decades. Its DIY system enables you to customize your security and set up protective devices according to your needs. Customer service is fast and responsive, and the company provides decent resources—such as manuals—to make it easier to install the system. 

I liked how Lorex empowers you to take charge of your security, monitor your home 24/7, and even share access with your loved ones to help you watch over your property. There’s a one-year warranty, zero monthly fees, and a 30-day money-back guarantee, ensuring you can use the service with peace of mind.

Overall, if you’re looking for a high-quality home security option, Lorex is worth considering.