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ADP Review (2025)

Health Benefits And 401(K) Plan Management
By Top10.com StaffBy Top10.com Staff -
Last Updated: Jul 04, 2023
2,646 reviews
by
logo-ADP
Visit Site
Pricing
From $39
Integrations
QuickBooks, Wave, Xero
Benefits & HR
401k, SIRA, SEP IRA, health, workers’ comp

Our Verdict

Is ADP Worth Signing Up For?

ADP offers multiple bundles for payroll processing, including a la carte options and value-added services. This makes for an affordable, customizable solution for growing businesses of any size.

Pricing
From $39
Integrations
QuickBooks, Wave, Xero
Benefits & HR
401k, SIRA, SEP IRA, health, workers’ comp

ADP at a Glance

9.5
Editorial Score

Automatic Tax Filing

Payroll taxes are calculated, deducted and paid automatically; no additional charges
10.0

HR Features

Add-on basic & premium HR packages with insurance, workers comp, retirement tools are separate
8.0

Employee Experience

Mobile app allows employees to see info & time tracking; some tasks need a seperate app
9.5

Customer Service

24/7 support from certified payroll experts
10.0

Trials

3 months free
10.0

ADP Pros & Cons

PROS

Tax, HR and Benefits management
Over 50+ customizable payroll reports

CONS

No individual dedicated account representative
Payment options may be limited based on subscription

Top ADP Reviews

KD
Karen Devlin
The customer service team we deal with…
The customer service team we deal with in ADP in the UK have been highly responsive and proactive in resolving any issues that we highlight. We have an excellent working relationship with the team.
CL
Colefax and Fowler Ltd
Highly recommended
My organisation have been using ADP payroll solutions (historically ADP Freedom, now IHCM2 NGUX) for at least the last fifteen years and I highly recommend them to anyone considering a change in payroll platform. I administrate payroll for a UK based company. Do not be dissuaded by the negative reviews given here - let me address some of them versus my experience using ADP solutions. The support team is fantastic - there is a secure messaging service inbuilt to IHCM from which you can raise queries and send information, and they are always addressed promptly. Obviously requests involving an addition of a module or task take a little more time to process but generally I can always count on my Specialist and their team to get back to me quickly. If you have a more urgent query, the support team is always available telephonically to help. Onto the software: IHCM has been designed to incorporate all your payroll and HR processes. There are interactive training workshops available as additional support to run through how to complete certain processes if required. It is user-friendly and easily navigable, cutting down the time required to administrate payroll. If used to its full potential, staff can submit requests to their line managers who can subsequently track and approve holidays, absences and timesheets exclusively through IHCM. You can customise any report you need and already have a suite of useful bespoke reports to reconcile your payroll and produce your payroll journals. Managing statutory absences is a breeze and you can print off maternity pay schedules at the click of a button. One drawback is that postal payslips were discontinued some years ago, so each of your staff are required to register their secure logins with ADP to view their payroll records, accessible through the ADP website or their dedicated app. This can be an issue for those without personal devices, but in such cases it's very easy for the payroll team to download or print this information and hand it to affected employees. I see some reviewers complaining about the login feature but it is really no different from any other secure login; periodically you may be asked to update your password for security, and if you don't login for three months your account will automatically suspend for security reasons. Payroll teams have full autonomy over sending password reset information to staff and over-riding suspended accounts so none of these concerns are ever really an issue. Another neat feature is that before completing a pay cycle you can run post-calc review reports and compare them against an earlier pay period to highlight any abnormalities before committing. You can also run a National Minimum Wage check to make sure your staff salaries are compliant before committing. This system negates any need to manually calculate individual payslips - you just have to ensure that you setup your employees correctly during onboarding. Any rate equivalents are directly derived from the information you provided at this stage, so if the calculations are wrong, it's because you have made an error in the initial setup somewhere. In such cases, this is easy to fix, and support is there to help you if you need it. This system works really well for workplace pension auto-enrolment too, simplifying the whole process. We can contact ADP to add any other HR modules onto our subscription as and when we need to. Additionally, we can customise and add features onto our payroll at any time, such as various occupational maternity pay, benefits, and salary sacrifice schemes. The system we use is designed for small to medium sized businesses, but the ADP sales team will assist you with a solution that's right for you, as they did with me when we wanted to upgrade. In conclusion, with all the competing software out there, there are very few other providers who provide a system and support structure that can run all aspects of payroll processing so reliably. If you are running UK or Euro payroll, I would strongly recommend that you adopt this system. I've marked my 'date of experience' the date that I have written this review, but my personal ADP experience has been from April 2014-date.
Ga
Gaby
Prompt & Friendly Service
Arvind at ADP is always really helpful and prompt to process anything we need. Great service.
See all ADP reviews

How do I know I can trust this ADP review?

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ADP ADP Visit Site

Overview

How ADP Works

Features and Add-ons

ADP offers one of the most comprehensive selections of features, providing an all-in-one solution for growing businesses who need a better way to manage payroll.

Beyond the standard payroll management and processing there are a number of features for payroll administrations and HR representatives to take advantage of including:

  • Taxes are calculated, deducted and paid automatically
  • Integrate time tracking with payroll
  • 24/7 support from certified payroll experts
  • Synchronize with 3rd-party applications such as Quickbooks
  • Put recurring payroll on autopilot
  • Benefits administration including PTO accrual

There are also a range of special features, including:

  • Self-service online portals for employees (including eLogin for online time tracking)
  • Check printing with alternate payment options (depending on service/subscription level)
  • Check signing and check stuffing service available
  • Email reminders
  • Email trigger alerts for security changes (like bank changes or security-related changes)
  • Government regulatory compliance, including unemployment insurance and poster compliance programs.
  • Comprehensive reporting with over 50 reports that can be viewed, printed or downloaded in PDF or Excel format.

Tax Compliance

Rather than wrestle with tax compliance and take risks with the IRS, ADP will file handle the payment of all payroll related taxes. This includes handling the deductions automatically from employee paychecks as well as timely payments of tax obligations as needed.

ADP’s compliance program guarantees that all taxes will be accurate as long as your team has provided accurate payroll data for each employee. If an error is discovered, ADP handles any fees or fines from the government—if fault is found with its processing.

Part of tax compliance with ADP also involves new employee reporting at the state and federal level, and will process W2s (employees) and 1099s (contractors) at the end of each year for a small additional fee.

Payment Options

ADP offers a number of standard payment options including giving employees the ability to receive direct deposit payments. If you prefer to pay employees by check you can either print paychecks on site complete with paystub or ADP can provide check stuffing and mailing services.

Check signing and stuffing services are available with an Enhanced Payroll bundle and are not a standard service offering.

ADP offers multiple ways to track pay and handle payment for employees ranging from contract workers to hourly and salaried employees. You can customize how payroll is completed with custom pay cycles such as weekly or bi-weekly, or on specific dates each month. Running any off-cycle payments won’t interfere with or cancel regular payroll cycles for your team.

ADP App

One of the benefits of a cloud-based platform is usability. ADP walks you through setting up your payroll deductions and earning, with simple wizards that prevent errors during the setup process.The simplified interface for administration as well as for employee access makes it easy to find and manage information or update records.

Managing payroll is a simple 3-step process involving entering payroll data for employees, previewing the payroll for approval with a summary of entries once completed. If time tracking is utilized through ADP, any time entered for employees is automatically calculating, making payroll processing that much easier.

The simplified, tabbed interface makes it easy to move between company and employee records for easy record updates, communicate with employees with internal messaging or to fetch data and reports.

ADP ADP Visit Site

Pricing & Special Offers

Prices vary greatly for outsourced payroll services from ADP, primarily based on the number of employees. Other factors also come into play, as ADP offers 4 different payroll processing bundles, each offering progressively more features.

The Essential payroll bundle provides all the basic payroll and tax filing services a small business may need, while the Enhanced Payroll offers more comprehensive features including more payment options.

The Complete bundle delivers ADP’s latest HR tools such as live HR support, employee handbook wizard, proactive compliance alerts, HR guidance and forms, and a job description wizard.  HR Pro then tops off the bundles with a comprehensive suite of HR tools such as a proactive HR support team, employer/employee training, and business/marketing tools and consulting.

ADP does not publish its prices publically, but according to price quotes we got from the company, the average cost to process payroll per employee for companies with fewer than 50 employees is $388 annually.

Bottom Line

ADP’s small business payroll service is geared toward companies with anywhere from 1 to 50 employees. The ADP solution simplifies payroll and HR with a comprehensive set of easy-to-use tools, all backed by ADP’s small business expertise. It’s a good option for businesses that need a reliable payroll processor backed by a solid brand name.

Top10.com's editorial staff is a professional team of editors and writers with dozens of years of experience covering consumer, financial and business products and services.

ADP reviews

Bad • Reviews 2,646
on
Excellent
44%
Great
9%
Average
2%
Poor
3%
Bad
42%
Sort by
KD
Karen Devlin
15 hours ago
The customer service team we deal with…
The customer service team we deal with in ADP in the UK have been highly responsive and proactive in resolving any issues that we highlight. We have an excellent working relationship with the team.
CL
Colefax and Fowler Ltd
18 hours ago
Highly recommended
My organisation have been using ADP payroll solutions (historically ADP Freedom, now IHCM2 NGUX) for at least the last fifteen years and I highly recommend them to anyone considering a change in payroll platform. I administrate payroll for a UK based company. Do not be dissuaded by the negative reviews given here - let me address some of them versus my experience using ADP solutions. The support team is fantastic - there is a secure messaging service inbuilt to IHCM from which you can raise queries and send information, and they are always addressed promptly. Obviously requests involving an addition of a module or task take a little more time to process but generally I can always count on my Specialist and their team to get back to me quickly. If you have a more urgent query, the support team is always available telephonically to help. Onto the software: IHCM has been designed to incorporate all your payroll and HR processes. There are interactive training workshops available as additional support to run through how to complete certain processes if required. It is user-friendly and easily navigable, cutting down the time required to administrate payroll. If used to its full potential, staff can submit requests to their line managers who can subsequently track and approve holidays, absences and timesheets exclusively through IHCM. You can customise any report you need and already have a suite of useful bespoke reports to reconcile your payroll and produce your payroll journals. Managing statutory absences is a breeze and you can print off maternity pay schedules at the click of a button. One drawback is that postal payslips were discontinued some years ago, so each of your staff are required to register their secure logins with ADP to view their payroll records, accessible through the ADP website or their dedicated app. This can be an issue for those without personal devices, but in such cases it's very easy for the payroll team to download or print this information and hand it to affected employees. I see some reviewers complaining about the login feature but it is really no different from any other secure login; periodically you may be asked to update your password for security, and if you don't login for three months your account will automatically suspend for security reasons. Payroll teams have full autonomy over sending password reset information to staff and over-riding suspended accounts so none of these concerns are ever really an issue. Another neat feature is that before completing a pay cycle you can run post-calc review reports and compare them against an earlier pay period to highlight any abnormalities before committing. You can also run a National Minimum Wage check to make sure your staff salaries are compliant before committing. This system negates any need to manually calculate individual payslips - you just have to ensure that you setup your employees correctly during onboarding. Any rate equivalents are directly derived from the information you provided at this stage, so if the calculations are wrong, it's because you have made an error in the initial setup somewhere. In such cases, this is easy to fix, and support is there to help you if you need it. This system works really well for workplace pension auto-enrolment too, simplifying the whole process. We can contact ADP to add any other HR modules onto our subscription as and when we need to. Additionally, we can customise and add features onto our payroll at any time, such as various occupational maternity pay, benefits, and salary sacrifice schemes. The system we use is designed for small to medium sized businesses, but the ADP sales team will assist you with a solution that's right for you, as they did with me when we wanted to upgrade. In conclusion, with all the competing software out there, there are very few other providers who provide a system and support structure that can run all aspects of payroll processing so reliably. If you are running UK or Euro payroll, I would strongly recommend that you adopt this system. I've marked my 'date of experience' the date that I have written this review, but my personal ADP experience has been from April 2014-date.
Ga
Gaby
21 hours ago
Prompt & Friendly Service
Arvind at ADP is always really helpful and prompt to process anything we need. Great service.
VT
VT
4 days ago
Arvind T is always extremely helpful…
Arvind T is always extremely helpful and friendly. If he doesn't know the answer immediately, he will investigate and return with the answer in an efficient manner. I find it important to build a good rapport with your account managers, and Arvind has become someone I always enjoy talking to on the phone!

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