Jira Project Management Review (2024)

Jira Visit Site

Overview

Best for: Small and large businesses

Key use: Project management

Price: Starting from $7.75 per user, per month and from $790 per year, depending on user tiers

Storage: 250GB-Unlimited

Free trial: Seven days

How Jira Works

Jira comes with a ton of features and over 3000 integrations to make your work seamless.

Agile boards

Scrum boards break down complex projects into manageable sizes, whereas Kanban boards enable teams to visualize their workflow, boosting productivity and efficiency.

Reports and insights

Jira provides reports and insights to help you visualize the company’s current status and ensure the teams have the information they need to succeed.

Time tracking

Jira integrates with many time-tracking apps available in the marketplace. These time trackers provide worker time logs, response and resolution times, timesheets, time spent on projects, etc.

Drag and drop

The Drag-and-drop automation feature enables you to set the “What if…Then” rules in Jira, whereby specific tasks will be automated, saving your team time.

Roadmaps

Using the Roadmaps feature, teams can see everything they’re working on and all the projects, keeping them and the company in sync.

Collaboration Tools

Jira offers collaboration tools, such as Confluence and Team Calendars in Confluence Premium. Confluence is a remote-friendly team workspace where everyone can make announcements, collaborate on tasks, get actionable meeting notes, and tap into the team’s collective knowledge to solve problems.

Team Calendars in Confluence Premium unites calendars and schedules, enabling team members to align their plans for meetings, project delivery, or availability. You can share your calendar with other colleagues and customize recurring events.

Other collaboration tools include integrations for Slack for communication, Google Drive for file storage and access, and Outlook for handling your group’s emails and more.

Data Privacy

Jira’s privacy policy explains how the company collects customer data and what it does with it. The company stores account and profile information, plus any other content you provide through its products or services, including feedback. Other collected content includes uploaded files and links, billing information, support channel information, and content that goes through its websites, such as social media comments.

When you use the services, Jira tracks your visit and interactions, device and connection information, third-party integration and service information about you, and information from related partners or related Jira companies. The company will ask for your consent before using your publicly identifiable data in testimonials or customer stories.

The information is used to personalize your experience, conduct research and development, communicate with you, provide security, offer customer support, protect Jira’s legal rights, and for marketing purposes. The company doesn’t host, collect, or transmit data from your server if you’re using their self-managed solutions.

Jira Apps

Jira offers desktop (macOS) and mobile (iOS, Android) apps. A Windows app doesn’t exist, but you can open the software through Google Chrome. According to Jira community reviews, this solution is very buggy and unresponsive at times. 

The software supports third-party integrations, which enhance the functionality of the apps. Jira integrates with various apps from their marketplace. These are HubSpot, Todoist, Clockify, Asana, Outlook, Microsoft 365, Trello, Slack, and Google Drive.

Desktop app

Jira’s desktop app integrates well with macOS, providing access to features like push notifications, drag and drop, and more. It’s very simple to set up—just download the app and install it on your device. The desktop app has a nice interface and is easy to use, with all menus clearly displayed. 

Mobile app

Jira’s mobile app is convenient because it provides mobility, improved customer support agent communications, and customizable Jira dashboards. Setup is straightforward as you only need to download the mobile app from one of the smartphone stores, install it, and sign in with your email address. Then, you can invite other team members to the site. The interface has a mobile-friendly design; you can operate it almost like the desktop version.

Jira Customer Support

Jira offers customer service through an online form that leads to an email response. Support also comes through product guides, blogs, knowledge bases, and FAQs.

Online form

Jira’s online form is not intrusive, asking only for your email address, the topic of your question, and a short message about your query. Upon completing the form, customer support automatically sends a response showing they have received your request and that it will be addressed as soon as possible. You will then be directed to view the customer FAQs page while you wait for the email response.

Product demos

Jira provides product tours and demonstrations on the company’s YouTube page. It has product designers, managers, and engineers talking about the software, giving tutorials, and responding to customer queries.

Jira Pricing

Jira has four plans: Free, Standard, Premium, and Enterprise. The Free plan is always available for up to 10 users, but due to additional business demands, you may need the advanced features in other plans.

The Standard and Premium plans are billed per user, per month at $7.75 and $15.25, respectively. However, the prices reduce for every user after you cross 100 users. For example, if you reach 110 users on the Standard plan, your rate reduces to $7.65 per user, per month. This means you’ll pay $841 for the month instead of $852. 

Annual plans are priced per user tier—a predetermined range of users. For example, User Tier 26-50 users will be charged $3,900 per year, whereas User Tier 51-100 will be charged $7,750 per year. The feature-filled Enterprise plan is only available on annual billing, and it becomes active when you reach 801 or more users.

Teams that don’t want to use Jira’s cloud software can opt for a self-managed solution. The server and data center products cost $42,000 per year for a minimum of 500 users.

Jira Alternatives

Bottom Line

Jira is a feature-filled project manager with sufficient tools and integrations to boost collaboration, track employees, and manage tasks. While its pricing may seem confusing, you can still have savings on some of its plans. Overall, it’s worth considering for your task management needs.