In a Nutshell
pros
- Fully integrated with features of Vonage Business Cloud
- Group chats and file sharing on mobile and desktop
cons
- No separate employee time tracker
- No separate budgeting template/planner
Features and Functionality
Share files and videos for team collaboration
Send SMS messages from your VoIP phone number
Group messaging
Mobile app
Collaboration Tools
VonageFlow is a feature of Vonage Business Cloud, so you can take advantage of a number of the features of the overall platform, including unlimited calling and SMS, multiple integrations, and video conferencing—depending on which service package you signed up for.
The most effective collaboration feature of VonageFlow is team messaging, which allows you to communicate instantly with all members of your team—and clients—seamlessly across all devices. With these messages you can also attach files and voice messages, which are stored on the cloud and accessible to your team members.
And because Vonage Business Cloud includes video conferencing on its premium and advanced packages, you can also bring your team members together to workshop projects whether they’re in the office or out in the field.
How does this play out for your business? All team members are able to use a single, fully-integrated interface to communicate, making collaboration more streamlined than ever.
Plans and Pricing
VonageFlow is included on all Vonage Business Cloud payment plans, including Mobile, Premium, and Advanced.
The prices are as follows:
Plan
Price per line
Mobile
$19.99 per month
Premium
$29.99 per month
Advanced
$39.99 per month
Apps
VonageFlow can be accessed by way of the Vonage Business Cloud apps on desktop and mobile.
Vonage DesktopConnect is the company’s app for Windows, a so-called “softphone” that allows you to make VoIP calls from your PC, as well as send text messages and check your voicemail.
The Vonage mobile app allows you to make VoIP calls from your mobile device, and in addition, you can also use it to carry out all of the various functionalities of VonageFlow. The mobile app is available for both iOS and Android and does not require any great proficiency with digital devices to operate.
Data Privacy
According to Vonage, the company collects the information you provide to them to sign up for newsletters, webinars, services, and the like, including birthdate, address, email, phone number, and so on. The company uses cookies and tracking technologies in order to gauge your interaction with ads on the site. Third party sites like Facebook and Google may share information with Vonage, which the company says is done in order to help personalize your experience.
The company says the information is collected in order to optimize the services provided to customers, and also for research and development, and marketing. Vonage says it is only kept “until it is no longer necessary to provide the services or otherwise relevant for the purposes for which it was collected.”
Vonage protects your information by way of “administrative, physical, and technical safeguards,” but it adds that no system provides a 100% guarantee of security. The information is stored and processed on computers in the UK, the EEA, the United States and elsewhere.
You can contact the company to access your account information and opt out of promotional communications. You can also receive a copy of your personal data and request that it be erased.
Customer Service and Support
If you have any hiccups with VonageFlow you can contact the Vonage Business Cloud support site, a comprehensive, knowledge-based support site which is available 24/7. There you can access articles, videos, and a wide variety of other information which should be able to answer your questions.
If you would like to contact the company directly you can chat with them during business hours on weekdays, or request assistance by submitting a case through an online form. In addition, you can call the company at 1-866-901-0242 during the following hours:
Monday - Friday: 8am to 12am ET
Saturday - Sunday: 9am to 9pm ET
Bottom Line
Vonage has earned its place as one of the world’s top providers of VoIP services to businesses and private residences. Vonage Business Cloud offers high voice quality and reliable service, as well as a number of other important features that people look for in a VoIP service. With VonageFlow, you can already enjoy many of these services of the overall Vonage Business Cloud platform, as well as a series of collaboration tools, such as instant messaging and file sharing that help team members work together—and better—both on desktop and mobile devices, be they in the office or far afield.
