In a Nutshell
pros
- Wide variety of bouquets for different occasions
- Straightforward ordering process
- Partners with local florists for fresh flowers
cons
- No live chat or email support
- No subscription options
Florists.com at a Glance
Starting Price
Delivery Area
Delivery Speed
Flower Subscriptions
Customer Support
Types of flowers and bouquets
Florists.com offers an extensive selection of bouquets for birthdays, funerals, anniversaries, get well wishes, congratulations, and thank you gestures. Available flowers include roses, lilies, tulips, sunflowers, and daisies. Mixed flower arrangements and themed bouquets are also available.
The specific inventory changes seasonally to feature the freshest blooms. Most bouquets are offered in three sizes, typically with options like 12 stems, 18 stems, or 24 stems.
Other offerings
In addition to flowers, Florists.com provides add-ons like chocolates, teddy bears, and balloons to enhance the gift. However, these add-ons are limited by location.
Florists.com Pricing
Most bouquets on Florists.com cost between $29.99 and $69.99, with some larger options costing up to $119.99. The price depends on the type of flowers and size selected.
For instance, the Parlor Room bouquet, an assortment of hot pink roses, carnations, and Peruvian lilies in a mason jar, starts at $39.99 for a smaller size and goes up to $59.99 for a larger arrangement.
Similarly, the Bountiful Impressions bouquet, a mixture of sunflowers, daisies, roses, and purple statice, ranges from $74.99 to $94.99. The smaller size is 16 inches higher, whereas the larger is 18 inches high. You can view images of each option on the website, giving you a good idea of what you're ordering.
Standard shipping is free on most products, but certain locations or expedited options may incur additional fees. Choosing same-day delivery adds a reasonable $4.99 cost.
Unlike other online flower delivery services, Florists.com doesn’t offer a subscription service. All orders are one-time purchases, which may be preferable for customers who don't want to commit to a recurring delivery schedule.
How To Send Flowers With Florists.com
The ordering process on Florists.com is very user-friendly:
Select a bouquet and size
Enter delivery zip code and location type
Choose a delivery date (same-day, next-day, or later date)
Provide recipient details
Add an optional gift message
Select whether you want to receive a reminder next year
Proceed to payment
Payments can be made via PayPal or major credit cards. Delivery is available Monday-Saturday to residential locations from 9am to 8pm and business locations from 9am to 6pm.
Is Florists.com Legit?
Florists.com is owned by 1-800-FLOWERS.COM, a huge company in the flower delivery space with over 32,000 reviews on TrustPilot. However, the average review of 1-800-FLOWERS.COM is 2.2 out of 5 stars, indicating a relatively poor overall reception of the company’s services.
Florists.com has a Trustpilot rating of just 1.3 stars at the time of writing. This is considered bad, but the service is relatively new and has received only around 50 reviews.
Positive reviews stated that they were wary of choosing the service because of all the negative reviews, but they were ultimately delighted. Negative reviews tend to focus on issues with late deliveries and bouquets looking nothing like the examples online.
What’s Unique About Florists.com?
Florists.com partners with local florists to ensure fresh flower delivery. This allows it to offer same-day delivery on select products.
Florists.com offers many options for each occasion, yet it's still about as straightforward to order a delivery as possible. It also stands out for its relatively low pricing, as its average bouquets come in at just $30-$50.
Help and Support
Florists.com offers customer assistance via a toll-free phone number for immediate help. Phone support is available between 9am-5pm EST, Monday to Friday.
Other support options are limited. There's no email support, and while live chat is listed as an option, you'll find yourself talking exclusively to a chatbot. This chatbot is knowledgeable about the products and services Florists.com offers, but if anything goes wrong with an order, you'll need to phone customer support to speak to a human.
There's also a very basic FAQ section with six customer service FAQs, but it's been hastily written and mainly advises you to call the helpline for assistance. You can track your order online, though, by entering your reference number and the zip code of the delivery location.
Bottom Line
Florists.com provides a user-friendly platform for ordering a variety of fresh flower bouquets at reasonable prices. The company's partnership with local florists and affiliation with the larger 1-800-FLOWERS.COM are promising signs.
However, the low review score and limited support options can't be overlooked. Shoppers may appreciate the straightforward ordering process and low prices, but those seeking more unique offerings or a dependable service may need to look elsewhere.
