Proflowers Review

Proflowers Visit Site

Types of flowers and bouquets 

Proflowers offers pre-made bouquets categorized by flower type, color, occasion, or delivery speed. The range is similar to other flower delivery services, with the most popular options being roses, lilies, orchids, sunflowers, and hydrangeas.

Proflowers’ flower selections change seasonally, with specialty bouquets available for different holidays. For example, Valentine’s Day, Easter, and Thanksgiving. 

Other offerings

Proflowers offers a selection of house plants, including orchids, bonsai trees, succulents, and more. 

You can also order food gifts, like charcuterie and cheese boards, chocolates, cookies, baked gifts, chocolate-covered strawberries, and kombucha. Proflowers also offers flower and chocolate combos that come gift-wrapped. 

Proflowers has teddy bears, candles, or spa and wellness hampers if you're looking for a keepsake.  

Proflowers Pricing 

Proflowers’ prices range from $40 for a standard bouquet to $200 for a premium bouquet. For each bouquet style, there are three or four different sizes on offer. For example, the Florist Original Mixed Bouquet comes in the Original style for $40, Deluxe for $65, Premium for $80, and Exquisite for $100. Long-stem roses are available in bouquets of 12 for $75, 18 for $105, 24 for $135, or 36 for $200.

You can also purchase sets of two or more bouquets that arrive together and have just one delivery fee.

Proflowers’ shipping fees are somewhat complicated. Standard delivery ranges from $16.99 to $39.99, depending on the time, date, and season. You may need to pay extra for Monday, Saturday, same-day, or morning deliveries. There’s also a care and handling charge of $2.99-$5.98. It costs an extra $19.99 to send flowers to Alaska or Hawaii. 

For example, it costs $24.97 for a $105 bunch of long-stem pink roses to be delivered to San Francisco in January. This includes $4.99 for same-day delivery, a $16.99 delivery fee, and a $2.99 handling fee.

You an’t subscribe to flower deliveries. However, Proflowers offers a ProPerks package where you get free delivery all year for $39.99. This includes the same-day delivery service and applies to both Alaska and Hawaii. 

How To Send Flowers with Proflowers

Proflowers uses a one-time order system only. Head to the Proflowers website, click through the menu to choose your bouquet style and select your preferred size. 

You should then head to your basket in the top right-hand corner and click “Checkout.” Select your delivery date, input the recipient’s details, and complete your payment information. You can pay by credit card, debit card, or Afterpay.

Regardless of location, a local florist will make the bouquets and deliver them on the same day or the next. Be aware that you need to order before 2pm for same-day delivery and 9pm for next-day delivery. (This depends on the recipient’s time zone, not yours.) Additionally, not all products are available in all locations. For example, we couldn’t send chocolate-covered strawberries to Alaska.

Proflowers Visit Site

Is Proflowers Legit? 

At the time of writing, Proflowers has a rating of 3.6 stars out of five on Trustpilot, which is classified as average. However, the company does offer a satisfaction guarantee and 24/7 customer service.

Those leaving positive reviews found the website easy to navigate and said bouquets arrived quickly. However, some reviews noted that customer service could be better and claimed that the flowers didn’t match the pictures on the website. 

What’s Unique About Proflowers?

Proflowers offers a 100% satisfaction guarantee. This means that if you aren’t happy with your flowers or the condition of your gift, Proflowers will either replace them or refund your money.

Proflowers partners with local florists who handcraft and deliver your chosen bouquet. All bouquets meet Proflowers’ specifications and are carefully curated to ensure the highest quality. Working with local florists allows ProFlowers to keep carbon emissions low and ensures you receive fresh flowers every time.

Proflowers offers 20% off your first purchase when you sign up for its email list. 

Help and Support

There’s no option to email Proflowers, but customer support is available via live chat and telephone 24/7. The live chat option is straightforward and friendly. We waited 25 minutes to be connected at 3pm (ET). Once we were connected, the agent dealt with our question very quickly. 

There is no FAQs section on the Proflowers website, but you can review its policies for answers to common questions. Proflowers also has a blog with a range of informative posts. The latest include information about December birth flowers, 50 DIY wreath ideas, 151 uncommon flowers in the US, and more.

Bottom Line

Proflowers is a great option for sending a floral gift. Delivery is the same or the next day, with each bouquet handcrafted by a local florist to Proflowers' high standards. Proflowers’ website is intuitive and easy to navigate: you can search by occasion, color, flower type, or delivery speed. This streamlines the selection process and allows you to find the perfect bouquet for any occasion. 

While delivery costs are a little complicated, Proflowers is good value for money overall. The satisfaction guarantee and customer support are reassuring features, offering peace of mind to customers, and the simplicity of the website makes for a convenient customer experience. 

FAQs

Do Proflowers use local florists?

Proflowers uses florists that are local to your chosen delivery address. 

Do Proflowers deliver to Hawaii?

Yes, Proflowers delivers to Hawaii. It also delivers to Alaska, Puerto Rico, and Canada.

Do Proflowers come in a box?

You can order boxed flowers through the “Flowers Shipped In A Box” area of the website. However, arranged bouquets will be hand delivered by the florist and, therefore, don’t come in a box. 

Is Proflowers legit?

At the time of writing, Proflowers is rated as average on Trustpilot. However, it does offer a satisfaction guarantee and 24/7 customer support via live chat and telephone.