VoIP Articles and Explainers

The hospitality industry needs to have open, clear lines of communication. Because it’s not just staff that’s using the phone—it’s customers. And i...

Law firms can take advantage of a VoIP service to help make their business run more smoothly and present a professional and polished impression, re...

Cloud-based VoIP systems make it easy for businesses to connect phone systems to the internet.

VoIP technology can be applied to all types of contact centers including inbound call centers, outbound call centers, and virtual call centers that...

A scammer hacks your company's VoIP system to gain access to sensitive call information. Is your security strong enough to prevent it?

As a healthcare provider, you're responsible for protecting your patients' confidential data while staying current with communication tools. HIPAA,...

In this competitive world, you can lose customers through poor communication. Today’s technology makes it possible to easily set up a virtual call ...

If you've been trying to figure out whether IVA or IVR is better for your business, you've come to the right place. Let me help you understand whic...

AI is changing the future of VoIP by making call routing smarter, improving voice quality in different network situations, and offering customized ...

VoIP can increase the professionalism of your entire business, cut costs, and improve overall customer service. This is something that every busine...

When managing a compact operation, you need to have a flexible tool to ensure seamless interactions with your customers, clients, and teams.

In today's fast healthcare world, clear communication and saving money are super important. Picking the right phone system matters a lot.

We've all been in that frustrating situation where an important business call drops due to poor reception. Since I switched to WiFi calling, every ...

Interactive voice response (IVR) systems are essential in any call center to allow the automatization of services and processes. They enable effect...

What exactly is mobile VoIP, how can it support both small and enterprise level businesses, and what are the trends to keep on top of to stay ahead...

Instantaneous global connectivity is indispensable, and I can't overstate how important it is to future-proof your VoIP system.

Struggling to choose between omnichannel and multichannel for your contact center? The right model can take your customer service from frustrating ...

Looking for a reliable Google Voice substitute? I've found five VoIP alternatives you should try.

Recently, I explored the VoIP landscape, seeking alternatives to Grasshopper's budget-friendly phone system. I've seen how the industry pushes boun...

Voice over Internet Protocol (VoIP) phones have changed how we talk online, making it easier and more affordable to connect with clients all over t...

As a specialist in telecommunications, I understand that seamless communication within teams, across firms, and between countries is crucial for sm...

While Zoom Phone has emerged as a popular choice, exploring alternative VoIP solutions tailored to your company's unique needs can open up a world ...

As a remote worker, you're already aware of the challenges you face every day. Like balancing work with downtime, especially when your home also se...

Are you sick and tired of lousy video call connections? It might be internet jitter messing with your VoIP.

VoIP systems have superseded traditional telephone service as the preferred communications solution for businesses of every kind. Whether you’re a ...

Working in a hybrid mode has become a worldwide norm. Even before 2020, remote and hybrid work was on the rise, and many companies continue to have...

Are you looking for a simple voice upgrade or a complete communication overhaul? Both VoIP and UCaaS (unified communications as a service) offer cl...

Wondering if your small business should switch from a landline PBX to a VoIP phone system? If so, then read on. Switching to VoIP offers many benef...

If you need to set up a phone system for a new business or want to change your business’s existing phone system, you have an important choice to ma...

In my years working with telecommunications, I've seen firsthand how security can make or break a system.

Effective communication tools are vital to the success of any business, and VoIP has become the go-to option for streamlining these processes.

VoIP allows company team members to do business from home, in the car, in a coffee shop, or on vacation out of the country—all from a cell phone.

The modern workplace is evolving rapidly, significantly shifting towards digitalization and smart technologies. The Internet of Things (IoT) stands...

While some VoIP providers only offer voice calling, many VoIP phone systems include multiple communication channels bundled within the same applica...

We don't need to tell you, as a business owner, why video conferencing is important, but you may need to understand the differences between free vs...

PBX stands for Public Branch Exchange. Simply put, it’s a telephone system within any company or organization which allows all users to share a cer...

Let's face it, nobody likes installing a home phone line. Waiting for days to get it shipped, then being tied to one location seems a tad archaic i...

Navigating the maze of business phone systems can be overwhelming, especially when the difference between an IP phone and a digital phone is so sub...

Managing traditional phone lines in a large business can be complicated and expensive. Plus, if your call center is disconnected from other parts o...

To track the evolution of business communications, we compiled a list of nine milestones that transformed how we collaborate in the workplace, usin...

You can experience issues with your VoIP phone system's audio for many reasons. As a result, you'll need a new solution or strategy to fix each new...

A VoIP phone system can be highly beneficial for your business. But if you choose the wrong provider, risks such as VoIP latency could lead to inco...

Relationships—be they of the heart or with your telecommunications provider—need to be two way. Here are 7 signs that it's time to find a new VoIP ...

Auto attendants and IVR (Interactive Voice Response) systems both provide automated phone call functionality, but serve two very different purposes...

SIP trunking and Voice over Internet Protocol (VoIP) are both technologies that enable organizations to make and receive phone calls over the Inter...

A study conducted by Dimensional Research for Zendesk showed that people will not use a business for two whole years after having a bad customer ex...

PSTN, ISDN, and VoIP are used to transmit voice calls. PSTN and ISDN are increasingly being replaced by VoIP systems that are cheaper, easy to set ...

If your business still relies on a traditional phone system, it's time to consider switching to a VoIP, or IP PBX. Because this type of system oper...

What can call centers, multinational companies, and remote employees get from a VoIP provider? We take a look.

VoIP technology has completely transformed the way businesses and people communicate, and when these services branched out to mobile coverage, it w...

If you own a retail business and are considering switching over from a traditional phone system to VoIP (Voice over Internet Protocol), congratulat...

Voice over internet protocol (VoIP) has become one of the most popular communications systems, with individuals and businesses seeing it as an affo...

When considering the switch to a VoIP phone system for your company, it makes great business sense to use auto attendant software. Such a system fr...

SIP stands for Session Initiated Protocol. It is an alternative to traditional phone systems and uses the internet to facilitate communications. SI...

People are increasingly relying on their cell phones, and many are abandoning landlines altogether. For many reasons, though, it's still smart to h...

Great technology makes your business more versatile, efficient, and agile. There are many different gadgets and systems to choose from, and some ar...

The usage of VoIP (voice over internet protocol) and trunking solutions are gaining popularity amongst small and large businesses alike, and for go...

You’ve heard about it for years. Now, you want to get a business VoIP system for your company. It’s a sensible move. With so many world-class busin...

With so many business VoIP providers out there offering relatively similar features packages for comparable pricing, it can be hard to know which o...

OnSIP and RingCentral are big names in the world of business VoIP. But which provides the better product? We put the brands head to head to see who...

Call center software can help your company manage large numbers of calls from various departments within an office, or from multiple branches acros...

With dozens of VoIP providers out there on the market, it can be tough to figure out which one is the best choice for your business. As with any pr...

Striving to be smart in business means being prepared to make some bold changes. Whether that means storing your data on the cloud or reallocating ...

Providing exceptional customer service over the phone is a challenge. Monitoring your call center quality can help you understand if you are meetin...

A number of VoIP providers now offer businesses a way to cut costs significantly while enjoying features that traditional phone connections can’t o...

People dial virtual phone numbers just like any other number, but they actually connect to an existing mobile or office line of your choice. You ma...

If you’ve recently heard about a cloud calling or VoIP cloud and are wondering what these terms mean, you’re not alone.

Though the terms call center and contact center are often used interchangeably, significant differences exist between the two. These differences no...

If you’re wondering about questions like “what is the most common VoIP application protocol?” and “what are VoIP protocols?” you’re in the right pl...

RingCentral’s VoIP phone service is best known for its affordable pricing plans and included video conferencing software.

Traditional analog phone services can be quite restrictive in the modern world, as they require specialized phone lines and don’t usually integrate...

As the world has become increasingly digital, remote work has become a common occurrence. Some businesses employ workers in a completely different ...

Communication is vital to every company’s success. Interacting with your customers over the phone and offering your employees ways to talk to each ...

If your business is still using a landline phone, it may be time for an upgrade. Voice over Internet Protocol (VoIP) allows you to receive phone ca...

Customer expectations of the level and speed of service a business provides are higher than they’ve ever been. Not only is a fast response necessar...

Does your business receive a high volume of calls? Is your phone number difficult to remember? Are you using your personal phone number for busines...

Choosing the best phone service for your small business can be overwhelming. We’ve compiled this 10-step guide to help you through the process. Whe...

Operating solely from the cloud enables businesses to be more mobile, more agile, and to stay online and in touch with customers at all times.

Large organizations have major telecommunication needs and therefore require a major VoIP company that can handle your dynamic company. These busin...

A VoIP service is far more cost effective than a regular phone. Besides significantly lowering costs, you can get all the benefits associated with ...

Business VoIP systems are now a must-have for any company looking to save money, add professional business tools, or seamlessly scale their busines...

Every business needs a professional business call service. VoIP business call providers bring you lower phone bills, smoother customer service, and...

Phones are essential to running any business, but not all systems offer the same capabilities. For those who find standard VoIP lacking, it may be ...